Jana Lopez
Las Vegas,NV
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of customer satisfaction and employee development. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Determined to continue to improve efficiency and effectiveness of any size state agency office.
Overview
5
5
years of professional experience
Work History
Supervisor
Department of Motor Vehicles
Las Vegas, NV
07.2019 - Current
- Directed and supervised team of 60 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Maintained accurate license plate inventory.
- Implemented successful organizational system of ordering, receiving and distributing personalized license plates.
- Guided and mentored new supervisors in daily job duties and tasks.
- Collaborated with department representatives in Carson City to oversee the daily review, monitoring, and distribution of online and in-office plate orders.
- Monitored, maintained and optimized the flow of Qmatic and Wait Well queuing systems.
Field Service Technician
Department of Motor Vehicles
Las Vegas, NV
05/31/11 - 07.2019
- Ensured compliance with vehicle registration regulations
- Conducted document reviews, title issuances,and driver's license/ID card distributions for motor vehicles. Monitored eligibility criteria during administration of driver's written exams.
- Issued handicap placards.
- Efficiently resolved issues with suspended, revoked, or cancelled driver's licenses and registrations.
- Provided guidance to new technicians in performing basic and reinstatement transactions.
Education
High School Diploma -
Kamehameha Secondary Schools
Kapalama Heights05-1988
General Studies
University of Hawaii At Manoa
Honolulu, HISkills
- Staff Management
- Inventory Control
- Processes and procedures
- Project Management
- Schedule development
- Employee Motivation
- Training and mentoring
- Policy Enforcement
- Complex Problem-Solving
- Staff Discipline
- Process Monitoring and Improvement
- Staff Development
- Teamwork and Collaboration
- Excellent Communication
- Effective Communication
- Multitasking
- Attention to Detail
- Problem-solving aptitude
- Organizational Skills
- Data Analysis
- Time management abilities
- Issue Research
- Experience in leadership
Timeline
Supervisor
Department of Motor Vehicles
07.2019 - Current
Field Service Technician
Department of Motor Vehicles
05/31/11 - 07.2019
High School Diploma -
Kamehameha Secondary Schools
General Studies
University of Hawaii At Manoa