Jana Lunde
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Contract Administrator
Zumbro Valley Health Center
01.2021 - Current
- Initiate, craft, and evaluate documentation required for contracts for the organization
- Create and maintain relationships with contractors and serve as the singular point of contact for contract requests
- Maintain records for correspondence and documentation to established contracts, renewal of contracts or those in progress
- Collecting and submitting forms and documentation for new and existing licensure requirements
- Cross-training to help with credentialing duties
Supervisor - Medical Administrative Assistant
Mayo Clinic
09.2019 - 12.2021
- Performs MAA/AA duties in support of department/division personnel
- Performs annual reviews of direct reports, addressing high and low performers per departmental and institutional policies
- Participates in workgroups or on projects as directed by AOM and division/department leadership
- Advocates for employees when questions arise about role responsibilities and scope or other needs
- Directs regular review of policies, procedures, and guidelines
- Serves as a front-line resource to division/department leadership
- Onboarding new providers and staff.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Denials Recovery Rep II
Mayo Clinic
08.2015 - 09.2019
- Responsible for management and collections of Mayo Clinic patient account receivables, including patient billing and insurance follow-up
- Conduct extensive research of patient's accounts to resolve a variety of billing and payment issues
- Develop audits of patient's accounts using systems such as Business Objects and Excel
- Responds to and resolves a variety of account, billing and payment issues from patients and customers
- Follows approved guidelines and policies regarding routine patient and payer interactions
- Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic
- Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Patient Accounts Representative
Mayo Clinic
08.2014 - 08.2015
- Consistently informed patients of their financial responsibilities
- Arrange payment schedules and generate billing entries
- Coordinate with insurance companies to resolve payment problems and reimbursement issues
- Apply professional secretarial expertise, exercising initiative and proficient organizational skills, to perform a wide variety of secretarial /clerical duties in support of administrative activities
- Review patients billing and insurance questions.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Analyzed customer financial records to determine appropriate payment plan.
Patient Accounts Representative
Olmsted Medical Center
01.2008 - 08.2014
- Apply professional secretarial expertise, exercising initiative and proficient organizational skills, to perform a wide variety of secretarial /clerical duties in support of administrative activities
- Multiple customer service skills
- Review patients billing and insurance questions.
- Analyzed customer financial records to determine appropriate payment plan.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
Education
Bachelors of Science in Business Administration -
Southern New Hampshire University
Manchester, New Hampshire10.2024
Associate of Applied Science in Health Information Technology -
Rochester Community & Technological College
Rochester, Minnesota05.2016
Graduated -
Hayfield High School
Hayfield, Minnesota01.2003
Skills
- Workflow Planning
- Document Review
- Operational Improvements
- Cost Estimation
- Staff Scheduling
- Training and Orientation
- Performance Evaluations
- Time Management
- Planning and Prioritization
Certification
BLS Certified, American Heart Association, Rochester, MN, 2021
Timeline
Contract Administrator
Zumbro Valley Health Center
01.2021 - Current
Supervisor - Medical Administrative Assistant
Mayo Clinic
09.2019 - 12.2021
Denials Recovery Rep II
Mayo Clinic
08.2015 - 09.2019
Patient Accounts Representative
Mayo Clinic
08.2014 - 08.2015
Patient Accounts Representative
Olmsted Medical Center
01.2008 - 08.2014
Bachelors of Science in Business Administration -
Southern New Hampshire University
Associate of Applied Science in Health Information Technology -
Rochester Community & Technological College
Graduated -
Hayfield High School
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