Jana Lunde
Rochester,MN
Summary
Results-driven collaborative leader focused on fostering an engaged and empowering work culture. Proven ability to build and sustain relationships with a diverse array of stakeholders in fast-paced environments, enhancing team productivity and morale. Core competencies include effective communication, stakeholder engagement, and strategic problem-solving. Aiming to further leverage relationship-building skills to drive organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Contract Administrator
Zumbro Valley Health Center
Rochester, MN
01.2022 - Current
- Create necessary contract paperwork, ensuring thorough evaluation for accuracy and compliance with organization standards.
- Cultivate and manage contractor relationships.
- Maintained accurate records for correspondence and documentation related to various contracts.
- Organized documentation process for new and existing licensing needs.
- Enhanced credentialing capabilities through cross-training.
- Oversaw comprehensive grant and invoice processes.
- Ensured that all changes to existing contracts were documented properly in accordance with legal requirements.
Supervisor - Medical Administrative Assistant
Mayo Clinic
Rochester, MN
09.2019 - 12.2021
- Execute MAA/AA responsibilities for division staff support.
- Completes annual reviews, recognizing both exceptional and underperforming employees.
- Collaborates with workgroups upon direction of AOM and division heads.
- Champions employee understanding of role responsibilities and scope.
- Leads continuous evaluation of policies, procedures, and guidelines.
- Acts as primary resource to division and department leadership.
- Facilitated onboarding process for new providers and staff.
- Developed effective schedules for team members to meet deadlines.
- Created strategic plans to enhance performance in accordance with objectives.
- Communicated corporate vision and targets to empower employees towards successful outcomes.
- Provided targeted learning opportunities to foster career advancement.
- Implemented comprehensive training programs to sustain a safe working environment.
Denials Recovery Rep II
Mayo Clinic
Rochester, MN
08.2015 - 09.2019
- Responsible for management and collections of Mayo Clinic patient account receivables, including patient billing and insurance follow-up.
- Performed comprehensive analysis of patient accounts to identify billing discrepancies.
- Conducted systematic audits on patient accounts leveraging Business Objects and Excel.
- Handles diverse account and billing inquiries from patients and customers.
- Adhered to established guidelines and policies for routine patient and payer interactions.
- Ensures adherence to Mayo Clinic policies for medical and financial patient care aspects.
- Conduct individual evaluations to resolve complex issues using analytical skills.
- Maintained professional work environments by adhering to organizational policies.
Patient Accounts Representative
Mayo Clinic
Rochester, MN
08.2014 - 08.2015
- Communicated payment expectations to patients.
- Scheduled payments and generated billing entries.
- Collaborated with insurance companies to address payment issues and resolve reimbursement challenges.
- Employed secretarial expertise with initiative to support administrative tasks.
- Analyzed patient billing inquiries.
- Streamlined dialogue processes with medical professionals and insurance companies to cultivate trust.
- Evaluated client financial data to recommend suitable payment solutions.
Patient Accounts Representative
Olmsted Medical Center
Rochester, MN
01.2008 - 08.2014
- Utilized initiative and strong organizational skills to efficiently handle diverse secretarial responsibilities aiding administration.
- Enhanced a broad range of skills in customer service.
- Addressed insurance-related questions to streamline resolutions.
- Assessed financial records of clients to develop customized payment strategies.
- Enhanced trust and collaboration through effective communication.
Education
Bachelors of Science - Business Administration
Southern New Hampshire University
Manchester, New Hampshire12.2024
Associate of Applied Science - Health Information Technology
Rochester Community & Technological College
Rochester, Minnesota05.2016
High school or equivalent -
Hayfield High School
Hayfield, Minnesota01.2003
Skills
- Workflow Planning
- Detailed document analysis
- Operational Improvements
- Project cost estimation
- Workforce scheduling
- Conducting performance evaluations
- Effective time management
- Contract management
- Customer service
- Healthcare operations
- Employee training
- Team collaboration
- Communications management
- Planning and prioritization
- Training and orientation
Certification
BLS Certified, American Heart Association, Rochester, MN, 2021
Timeline
Contract Administrator
Zumbro Valley Health Center
01.2022 - Current
Supervisor - Medical Administrative Assistant
Mayo Clinic
09.2019 - 12.2021
Denials Recovery Rep II
Mayo Clinic
08.2015 - 09.2019
Patient Accounts Representative
Mayo Clinic
08.2014 - 08.2015
Patient Accounts Representative
Olmsted Medical Center
01.2008 - 08.2014
Bachelors of Science - Business Administration
Southern New Hampshire University
Associate of Applied Science - Health Information Technology
Rochester Community & Technological College
High school or equivalent -
Hayfield High School
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