Jana Mack
Hedgesville,USA
Summary
Energetic, organized, and resourceful, this remote professional has a strong work ethic and a positive attitude. Well-rounded and knowledgeable with a proven track record of excellence in customer care and retention, leadership, troubleshooting, team training, and administration. Empathetic, detail-oriented, and always ready to learn and take on new responsibilities.
Overview
2027
2027
years of professional experience
Work History
Project Coordinator
Johnson Renovations
Cherry Hill, NJ
2025 - Current
- Oversee residential renovations from concept to completion, managing design, timelines, and budgets
- Source, negotiate, and coordinate schedule for contractors and subcontractors
- Maintain strict compliance with local building codes
Talent Acquisition Coordinator, ICQA, Troubleshooter, Fulfillment Associate
Macy’s Logistics
Martinsburg, WV
01.2018 - 01.2025
- Screened, interviewed, and hired candidates to meet staffing needs of warehouse while ensuring compliance with HR policies and procedures
- Coordinated inventory control, troubleshooting, exceptions, and slotting to optimize operational efficiency
- Performed inbound and outbound functions across multiple departments to maintain seamless workflow
- Implemented process improvements to enhance accuracy, efficiency, and overall productivity
Area Training Manager
Clarks
Leesburg, VA
01.2016 - 01.2017
- Monitored employee training to ensure compliance with company training and development standards
- Maintained accurate and up-to-date records of employee progress and skill development
- Designed and conducted meetings to enhance sales performance and overall customer experience
- Partnered with store managers and corporate teams to support staff development and resolve training challenges, accommodating varying learning styles and building on individual strengths
- Ensured all employees had the necessary tools and skills to consistently deliver world-class customer service
Store Manager
Clarks
Leesburg, VA
01.2012 - 01.2017
- Consistently met or exceeded sales goals through effective merchandising, marketing, inventory control, loss prevention strategies, and extensive customer service training
- Ensured accurate processing of inbound and outbound products, payroll, and financial transactions while maintaining compliance with company guidelines
- Analyzed P&L and KPI statements to drive profitability and optimize operational efficiency
- Set and communicated clear sales goals, evaluated employee performance, and provided ongoing coaching to enhance individual and team success
- Recognized strengths and areas for improvement to optimize sales performance and overall store operations
Administrative Assistant
NRI Data
Morrisville, PA
01.2005 - 01.2009
- Calender management for COO and VP
- Meeting preparation
- Relayed messages accurately and ensured timely follow-up on action items
- Maintained organized electronic and physical filing systems for important documents, contracts, and correspondence
- Ensured confidentiality of sensitive information
- Accounts receivable and bookkeeping
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PASkills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software
- Strong typing skill (50WPM) with accuracy and efficiency
- Proven ability to retain customers, while building new customer bases
- Profound ability to implement creative and fun ways to improve employee engagement and customer relations
- Detail-oriented data management
- Administrative support
- Computer proficiency
- Logical evaluation
- Documentation and recordkeeping
Timeline
Talent Acquisition Coordinator, ICQA, Troubleshooter, Fulfillment Associate
Macy’s Logistics
01.2018 - 01.2025
Area Training Manager
Clarks
01.2016 - 01.2017
Store Manager
Clarks
01.2012 - 01.2017
Administrative Assistant
NRI Data
01.2005 - 01.2009
Project Coordinator
Johnson Renovations
2025 - Current
High School Diploma -
Pennsbury High School