Jana Mallory
Lauderhill,USA
Summary
Patient Access Representative with extensive experience at Holy Cross Hospital. Skilled in financial assistance navigation, insurance verification, and managing billing inquiries. Committed to enhancing patient satisfaction through effective communication and problem-solving.
Overview
21
21
years of professional experience
Work History
Patient Access Rep / Financial Counselor
Holy-Cross Hospital
Ft. Lauderdale
02.2024 - Current
- Guided patients through insurance coverage, assisting with financial plans and program applications.
- Coordinated pre-authorizations with patients, physicians, and insurers to facilitate seamless procedures.
- Managed patient accounts by reviewing claims and collaborating with billing for proper reimbursement.
- Kept detailed records in EMR, ensuring accurate documentation of patient interactions, and financial arrangements.
- Creating estimates - guiding patients through various payment options, including setting up payment plans, exploring financial assistance programs (Co-pay assistance, Grant, Free Meds),
Front Desk Registration/Insurance verification
SANITAS MEDICAL CENTER
Lauderdale lakes
09.2015 - 01.2023
- Answering incoming calls from New / Existing customer
- Advised members of benefits
- Verify HIPPA.
- Scheduling appointments/ transportation
- Update patient demographic insurance record
Data Entry Clerk
TELEPERFORMANCE
North Lauderdale
10.2010 - 08.2015
- Preparing patient charts and gathering information and documents from ensuring that the medical records are organized accurate and complete.
- Safeguarding patient records and ensuring that everyone complies with the HIPAA
- Transferring data into the facility’s main system database
- Processing the records for admitting and discharging patients
- Preparing invoices
Customer Service Rep.
IQOR
Lauderdale lakes
09.2004 - 02.2010
- Resolved product issues by collaborating with internal teams.
- Maintained up-to-date knowledge of company policies and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Diploma -
Ft. Lauderdale High School
Fort Lauderdale, FL01.2004
Skills
- Medical terminology
- Billings
- Microsoft Office (Word, Excel, and Outlook)
- patient intake
- HIPAA
- Insurance verification
- Pre-authorization coordination
- Financial assistance
- EMR documentation
- Customer service
References
Available upon request
Timeline
Patient Access Rep / Financial Counselor
Holy-Cross Hospital
02.2024 - Current
Front Desk Registration/Insurance verification
SANITAS MEDICAL CENTER
09.2015 - 01.2023
Data Entry Clerk
TELEPERFORMANCE
10.2010 - 08.2015
Customer Service Rep.
IQOR
09.2004 - 02.2010
Diploma -
Ft. Lauderdale High School
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