Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jana Martin

Reform,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Summer Babysitter

Freedom Reign Daycare
03.2017 - 01.2020
  • Closely monitored children's play activities to verify safety.
  • Played games, worked on puzzles, and read books to young children.
  • Removed hazards and developed appropriate boundaries and rules to develop a safe environment for children.
  • Engaged children in outdoor and indoor fun, educational activities, such as visits to local parks, zoos and museums.
  • Prepared outdoor activities such as gardening and planting, sidewalk chalk art and water sports to develop children's fine and gross motor skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Created and implemented diverse educational strategies to boost development.
  • Modeled appropriate social behaviors to encourage children's social and emotional development.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Studied and researched food allergies to understand requirements for individuals with such conditions.
  • Designed monthly activity schedules to balance play, rest and learning time
  • Used patience, skill and various behavior modification techniques to maintain order and safety
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Planned and implemented crafts and other activities to spark interest and enhance development
  • Built constructive and open relationships with families with forthright yet friendly communication

Volunteer

The Lovelady Thriftstore
03.2017 - 01.2020
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Supported staff with clerical work and other office tasks.
  • Encouraged donations by supporting community fundraising events and campaigns.
  • Helped develop monthly schedules and assignments
  • Spoke with community organizations to further drive outreach efforts and highlight program successes
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers
  • Used strong interpersonal communication skills to convey information to others
  • Met with other volunteers and program leaders to discuss new services
  • Supervised and promoted volunteers into permanent roles based on staff feedback
  • Encouraged donations with community fundraising events and campaigns.
  • Maintained clean facilities to better serve program needs.
  • Tracked personal volunteer hours in spreadsheets for mandatory reporting.
  • Helped program leaders with administrative support duties.

Server Shift Leader

Waffle House Restaurant
04.2013 - 02.2016
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Managed food resources, memorized orders and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Cultivated warm relationships with regular customers
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

House Mom for Lovelady Center

Brenda Spahnn
04.2004 - 03.2013
  • Managed smooth transition of work between shifts to minimize communications disruptions.
  • Triaged incoming calls to coordinate effective responses.
  • Performed clerical work .such as sorting mail, restocking supplies and typing documents.
  • Kept records of calls placed and charges incurred.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Managed telephone switchboard of staff personnel and routed internal and external calls to provide quick connection.
  • Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Carried out day-to-day duties accurately and efficiently.
  • Prepared a variety of different written communications, reports and documents.

Education

No Degree - Applied Psychology

Phoenix University
Arizona
2024

High School Diploma -

Pickens County High School
Reform, AL
2003

Skills

Special Projects

  • Information Services
  • Direct Care
  • Support Networks
  • Food Services
  • Researching Goods
  • Computer Use
  • Housekeeping and Cleaning
  • First Aid
  • Regulating Schedules
  • Managing Reception
  • Technical Proficiency
  • Staff Management
  • Scheduling and Coordinating

Timeline

Summer Babysitter

Freedom Reign Daycare
03.2017 - 01.2020

Volunteer

The Lovelady Thriftstore
03.2017 - 01.2020

Server Shift Leader

Waffle House Restaurant
04.2013 - 02.2016

House Mom for Lovelady Center

Brenda Spahnn
04.2004 - 03.2013

No Degree - Applied Psychology

Phoenix University

High School Diploma -

Pickens County High School

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Jana Martin