JANA MCCLELLAN
Bloomington,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
LIFE APPLICATION PROCESSING DEPARTMENT
State Farm
Bloomington, IL
05.2023 - Current
- Examines initial applications in order to prepare for underwriting handling.
- Ensures compliance and procedural requirements through proactive communication with agents.
- Consistently achieves high production levels, exceeding quality expectations, and maintaining proficient work standards.
- Facilities training sessions and side by sides with peers to promote team growth.
- Contributes to accomplishing team goals by effectively working in multiple segments.
LIFE ASSEMBLY AND DELIVERY TEAM
State Farm
Bloomington, IL
02.2022 - 05.2023
- Ensured policies were properly prepared and promptly delivered to agents.
- Consistently achieved high production levels, leading to decreased customer costs while maintaining a 100% quality standard.
- Exhibited expertise by conducting engaging trainings encompassing both group dynamics and one-on-one interaction.
LIFE ASSEMBLY AND DELIVERY TEAM-EXTERNAL
State Farm/Aston Carter
Bloomington, IL
06.2021 - 02.2023
- Acquired in-depth understanding of the Life Insurance industry.
- Demonstrated learning agility and adaptability in a dynamic work setting.
- Cultivated positive rapport with team members and management.
SALES AGENT
Commercial Readers Service
Normal, IL
08.2018 - 06.2021
- Developed and implemented strategies to meet sales quotas.
- Assisted customers in selecting appropriate products or services for their needs.
- Generated new business opportunities through cold calling campaigns.
- Educated customers about products and services offered by the company.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
Skills
- Leadership
- Decision-Making
- Critical Thinking
- Team Building
- Adaptability
- Multitasking
- Problem-Solving
- Task Prioritization
- Self Motivation
- Initiative
- Communication
Timeline
LIFE APPLICATION PROCESSING DEPARTMENT
State Farm
05.2023 - Current
LIFE ASSEMBLY AND DELIVERY TEAM
State Farm
02.2022 - 05.2023
LIFE ASSEMBLY AND DELIVERY TEAM-EXTERNAL
State Farm/Aston Carter
06.2021 - 02.2023
SALES AGENT
Commercial Readers Service
08.2018 - 06.2021