Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jana McKenzie

Summary

Dynamic professional with a proven track record at Broadway Joes Cafe, excelling in team leadership and customer service. Successfully enhanced customer satisfaction and optimized operational efficiency, while managing budgets and implementing effective marketing strategies. Skilled in documentation and reporting, with a strong focus on achieving business growth and fostering positive client relationships.

Overview

17
17
years of professional experience

Work History

Manager/Waitress Supervisor

Broadway Joes Cafe
08.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Accounts Receivable Clerk

Kopco, Inc
07.2011 - 08.2017
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.

Waitstaff Manager

Lucy's Diner
06.2008 - 07.2011
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.

Education

High School Diploma -

Muldrow High School
Muldrow, OK
05-2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Shift scheduling
  • Policy implementation
  • Business administration
  • Inventory management
  • Data analysis

Timeline

Manager/Waitress Supervisor

Broadway Joes Cafe
08.2017 - Current

Accounts Receivable Clerk

Kopco, Inc
07.2011 - 08.2017

Waitstaff Manager

Lucy's Diner
06.2008 - 07.2011

High School Diploma -

Muldrow High School

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