Jana Monroe
Grand Forks,USA
Summary
Education and management professional with 21 years of experience in education and healthcare management. Expertise in curriculum planning, implementation & skills assessment, complemented by strong leadership & conflict management knowledge. Proven ability to enhance team performance and reduce safety concerns through effective training programs. Proficient in Microsoft Office Suite and various Learning Management Systems.
Overview
32
32
years of professional experience
Work History
TRAINING SUPERVISOR
BioLife Plasma Center
Grand Forks, ND
01.2017 - 09.2025
- Maintained complete and accurate records in compliance with cGMP standards.
- Designed comprehensive training plans for staff development.
- Reviewed employee training to ensure compliance with certification requirements.
- Ensured timely completion of cross-training and annual recertification processes.
- Enforced BioLife SOPs, implementing protocol updates on effective dates.
- Developed trainers to uphold proper techniques and policies.
- Reported center training progress at monthly management meetings.
- Coordinated new employee orientation and managed daily operational tasks.
TRAINING LEAD TECHNICIAN
BioLife Plasma Center
Grand Forks, ND
01.2014 - 12.2016
- Executed all trained SPCT tasks, ensuring adherence to protocols.
- Processed and boxed plasma units for distribution.
- Conducted processing of blood samples to facilitate testing.
- Performed lot changes on both soft goods and non-soft goods efficiently.
- Completed annual maintenance on sealers to ensure optimal performance.
- Assisted Training Supervisor in delivering effective training sessions.
- Assigned training responsibilities and monitored completion of final assessments.
- Developed employee training plans and purged outdated files systematically.
SR PLASMA CENTER TECHNICIAN
BioLife Plasma Center
Grand Forks, ND
04.2013 - 01.2014
- Executed all trained PCT tasks to ensure operational compliance.
- Conducted advanced phlebotomy procedures to collect blood samples for lab tests.
- Addressed critical alarms during donation processes to maintain safety standards.
- Managed donor reactions effectively to provide immediate assistance.
- Cross-trained in Medical History to support diverse roles within the team.
- Performed donor screening to verify eligibility for donation processes.
- Assessed vitals and collected blood samples for total protein and hematocrit analysis.
- Completed daily and monthly maintenance alongside reception duties.
PLASMA CENTER TECHNICIAN
BioLife Plasma Center
Grand Forks, ND
01.2013 - 04.2013
- Set up plasmapheresis machines and prepared solutions for donor procedures.
- Monitored donors throughout donation process to ensure safety and comfort.
- Disconnected donors from plasmapheresis machines after completion of donations.
- Addressed alarms on plasmapheresis machines to maintain operational efficiency.
- Conducted daily and monthly maintenance on plasmapheresis machines to ensure reliability.
- Completed additional duties as assigned to support team operations.
SUBSTITUTE TEACHER
Independent School District 192
Farmington, MN
11.2004 - 06.2012
- Covered planning and classroom activities during teacher absences in elementary schools.
- Instructed language arts, reading, spelling, math, art, social studies, and science subjects.
- Collaborated with teachers to implement daily lesson plans and develop supplemental lessons.
- Reviewed student work, assigned grades, and provided corrective feedback on progress.
- Monitored and addressed individual student issues related to behavior or academic performance.
- Supported children with special needs through tailored interventions to promote learning.
- Recognized annually since 2004 for inclusion on school district’s Preferred Substitute List.
PLEBOTOMIST
Altru Health Systems
Grand Forks, North Dakota
04.1993 - 07.1998
- Delivered phlebotomy services for all age groups, adhering to medical standards of quality.
- Performed venous, arterial, and capillary collections to obtain specimens for lab testing.
- Collaborated with laboratory staff and caregivers to enhance patient care teams.
- Trained 20-30 medical professionals annually in phlebotomy techniques and procedures.
- Supported hospital system operations across seven specialized clinic locations and eleven regional clinics.
Education
BACHELOR OF SCIENCE - ELEMENTARY EDUCATION
UNIVERSITY OF NORTH DAKOTA
Grand Forks, North Dakota01.1999
Certified Phlebotomist -
ALTRU HEALTH SYSTEM
Grand Forks, North DakotaSkills
- Training course planning
- Policy implementation and updates
- Curriculum implementation & updates
- Training evaluation and assessments
- Compliance requirements
- Staff development and coaching
- Learning management systems
- Leadership and mentoring
- Customer service excellence
- Exemplary Organizational skills
- Microsoft Office Suite proficiency
- New hire onboarding processes
- Verbal and written communication skills
- Customized training
- Virtual training facilitation
- Quality control measures
- Workplace safety training initiatives
Summary Of Qualifications
B.S. Elementary Education, lesson planning, classroom management, student counseling, administrative management, instruction, student assessment, interpersonal relationships, leadership, coaching and mentoring, customer service, contributing to team effectiveness, personal organization, dependable, patient, eager to take on challenges, Microsoft Word, Excel, Outlook, Internet, e-mail, Publisher, Access, PowerPoint, Isotrain, Saba, Success Factors
Timeline
TRAINING SUPERVISOR
BioLife Plasma Center
01.2017 - 09.2025
TRAINING LEAD TECHNICIAN
BioLife Plasma Center
01.2014 - 12.2016
SR PLASMA CENTER TECHNICIAN
BioLife Plasma Center
04.2013 - 01.2014
PLASMA CENTER TECHNICIAN
BioLife Plasma Center
01.2013 - 04.2013
SUBSTITUTE TEACHER
Independent School District 192
11.2004 - 06.2012
PLEBOTOMIST
Altru Health Systems
04.1993 - 07.1998
BACHELOR OF SCIENCE - ELEMENTARY EDUCATION
UNIVERSITY OF NORTH DAKOTA
Certified Phlebotomist -
ALTRU HEALTH SYSTEM