Jana Nawaiseh
Boca Raton
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Great at event coordination. Worked at Micheals for a year now. And Volunteer work all through high school.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Micheals
Delray Beach
12.2024 - Current
- Assisted customers with inquiries and product information.
- Processed customer orders efficiently through the point-of-sale system.
- Resolved customer complaints by listening and providing appropriate solutions.
- Supported inventory management by restocking shelves as needed.
- Processed payments using cash registers and credit card machines.
- Assisted with training new employees in customer service protocols.
- Made suggestions for improving products and services from customer feedback.
- Ensured store shelves were stocked appropriately with merchandise items.
- Greeted customers and provided prompt, courteous service.
High School Volunteer
Garden of the Sahaba Academy
Boca Raton
08.2023 - 05.2025
- Assisted in organizing community events for local families at the community center.
- Supported staff in daily activities by preparing materials and supplies.
- Engaged with youth participants during workshops and activities to foster inclusion.
- More than Mandatory Volunteer time to average highschooler.
- Maintained a safe environment at all times by monitoring hallways, cafeterias, playgrounds.
- Designed flyers or posters to advertise upcoming events at the school.
- Prepared documents such as handouts or newsletters for distribution to parents and guardians of high schoolers.
Education
High School Diploma -
Garden of Sahaba Academy
Boca Raton05-2025
Skills
- Inventory management
- Problem resolution
- Event planning
- Team collaboration
- Effective communication
- Document preparation
- Youth engagement
- Cash handling
- Complaint handling
- Customer focus
- Positive and professional
- Staff training
- Schedule mastery
- Empathy and patience
- Customer service
Timeline
Customer Service Team Member
Micheals
12.2024 - Current
High School Volunteer
Garden of the Sahaba Academy
08.2023 - 05.2025
High School Diploma -
Garden of Sahaba Academy