Jana Palmer
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Opening Shift Leader
Mattengas Pizzeria
San Antonio, TX
10.2023 - Current
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Opened store daily, ensuring all security protocols were followed.
- Handled all cash transactions accurately and responsibly.
- Inspected outgoing food displays to ensure they met company standards for presentation and organization.
- Provided customer service support when necessary, answering questions, resolving issues.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Education
Food Handler
ServSafe National Restaurant Association
Chicago, IL10-2023
High School Diploma -
William J Brennan Highschool
San Antonio, TX06-2023
Skills
- Performance monitoring
- Production Monitoring
- Performance Improvement
- Coaching and Mentoring
- Menu knowledge
- Food Safety Standards
- Facility opening
- Store Organization
- Payment Processing
- Customer Service
Affiliations
- Volleyball Coach
Languages
English
Native/ Bilingual
Timeline
Opening Shift Leader
Mattengas Pizzeria
10.2023 - Current
Food Handler
ServSafe National Restaurant Association
High School Diploma -
William J Brennan Highschool
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