Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jana Rogers

Lees Summit,Missouri

Summary

Versatile Operations Leader successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate! Ready to help the team achieve company goals. To seek a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Vetco Operations Leader

Petco
05.2019 - Current
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Assisted in building the Vetco Mobile Clinics Team in NE, which included hiring and training the Operations Leader as well as the vet assistants and the customer advisers.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Retirement Plan Administrator

JP Morgan Retirement Plan Services
07.1998 - 12.2017
  • Reconciled 401K elections against vendor records and reported weekly demographic changes to HR, payroll and 401K vendor.
  • Responded to 403b, IRA and Pension inquiries from employees relating to enrollments, plan changes and contribution amounts.
  • Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
  • Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
  • Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Call Center Manager

JP Morgan Retirement Plan Services
03.1990 - 07.1998
  • Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.

Education

Business Management

Longview Community College
Lee's Summit, MO

High School Diploma -

Shawnee Mission West High School
Overland Park
05.1983

Skills

  • Administrative Operations
  • Accuracy and Efficiency in Documentation
  • Cultivating Productive Relationships
  • Operations Support
  • Task Delegation
  • Production Operations
  • Equipment Operations
  • Data Operations
  • Customer Loyalty
  • Employee Performance Evaluations
  • Inventory Coordination
  • Corrective Action Plans
  • Customer Relationship Development
  • Constructive Feedback

Certification

  • Licensed Retirement Plan Administrator


  • Series 6 & 63 - Securities Agent, The examination covers the principles of state securities regulation reflected in the Uniform Securities Act - Securities Exam August 2002 - Oct. 2002

Timeline

Vetco Operations Leader

Petco
05.2019 - Current

Retirement Plan Administrator

JP Morgan Retirement Plan Services
07.1998 - 12.2017

Call Center Manager

JP Morgan Retirement Plan Services
03.1990 - 07.1998

Business Management

Longview Community College

High School Diploma -

Shawnee Mission West High School

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Jana Rogers