Jana Patton
McKinney
Summary
Dynamic office administrator with a proven track record at First Presbyterian Church of McKinney, excelling in time management and administrative support. Enhanced customer satisfaction through effective communication and problem resolution, while fostering a collaborative work environment. Skilled in database entry, I consistently improved operational efficiency and team morale.
Overview
21
21
years of professional experience
Work History
Office Administrator
First Presbyterian Church of McKInney
01.2022 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Director of Patton Place Equine Center
Patton Place Equine Center
06.2021 - 10.2022
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Director of Patton Equine Center
Patton Equine Center
02.2017 - 12.2020
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Home Health Caregiver
Jordan Health
01.2017 - 12.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Owner/Office Manager
Keller Tire and Service
01.2004 - 12.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Cosmetology
Kilgore Junior College
Kilgore, TXHigh School Diploma -
Union Grove High School
Union Grove, Texas06-1980
Skills
- Time management
- Office administration
- Administrative support
- Database entry
Timeline
Office Administrator
First Presbyterian Church of McKInney
01.2022 - 04.2025
Director of Patton Place Equine Center
Patton Place Equine Center
06.2021 - 10.2022
Director of Patton Equine Center
Patton Equine Center
02.2017 - 12.2020
Home Health Caregiver
Jordan Health
01.2017 - 12.2020
Owner/Office Manager
Keller Tire and Service
01.2004 - 12.2017
Cosmetology
Kilgore Junior College
High School Diploma -
Union Grove High School
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