Jana Payne
Cleveland,TX
Summary
Dynamic and results-driven professional with extensive experience at Ricks Grill, excelling in team motivation and exceptional communication. Proven ability to enhance patron satisfaction through effective upselling strategies and attentive service, contributing to improved customer loyalty and restaurant performance. Adept at managing high-volume dining environments while maintaining food quality standards.
Overview
17
17
years of professional experience
Work History
Waitress Trainer
Ricks Grill
11.2023 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided coaching and mentoring to employees.
Caregiver
JW Boles
02.2013 - 04.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Caretaker
JW Boles Estate
01.2019 - 04.2023
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Trained new staff members, ensuring high standard of care across team.
- Conducted daily health checks on residents, providing peace of mind for families.
- Facilitated supportive community atmosphere, fostering strong relationships among residents.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Scale House Operator
Texas Concrete Sand and Gravel
06.2015 - 08.2016
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
- Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
- Used Software to track products as they arrived at and departed from facility.
- Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.
- Greeted customers and provided excellent service to internal and external clients.
- Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
- Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Performed calibrations and adjustments on measuring instruments for accurate results.
Dental Assistant
Vickers Family Ental Dental
10.2008 - 05.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Monitored patient comfort and safety during dental procedures.
- Exposed, developed and mounted dental x-rays.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
Registered Dental Assistant Certificate - Register Dental Assistant
The University of Texas At San Antonio
San Antonio, TX06.2017
Certificate - Registered Dental Assistant
Lonestar College
Kingwood Texas08.2005
High School Diploma - Diploma
Splendora High School
Splendora, TX05.2005
Skills
- Body language awareness
- Team motivation
- Patience and tact
- Role modeling
- Salesmanship
- Personal grooming
- Table management
- Exceptional communication
- Bill computation
- Daily specials memorization
- High volume dining
- Kitchen communication
- Food quality standards
- Service prioritization
Timeline
Waitress Trainer
Ricks Grill
11.2023 - Current
Caretaker
JW Boles Estate
01.2019 - 04.2023
Scale House Operator
Texas Concrete Sand and Gravel
06.2015 - 08.2016
Caregiver
JW Boles
02.2013 - 04.2022
Dental Assistant
Vickers Family Ental Dental
10.2008 - 05.2012
Registered Dental Assistant Certificate - Register Dental Assistant
The University of Texas At San Antonio
Certificate - Registered Dental Assistant
Lonestar College
High School Diploma - Diploma
Splendora High School
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