Jana Perkins
Kilgore
Summary
Seasoned insurance professional with a proven track record of exceeding sales targets and enhancing customer satisfaction at J Perkins Insurance Agency, LLC. Expert in claims investigation and caseload management, leveraging advanced communication skills to resolve issues efficiently. Achieved significant client retention by mastering insurance product knowledge and demonstrating exceptional customer service.
Overview
27
27
years of professional experience
Work History
Independent Insurance Agent
Self-employed With J Perkins Insurance Agency, LLC
2014.05 - 2024.09
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Conducted annual reviews of existing policies with clients, identifying opportunities for adjustments or additional coverage based on changing circumstances.
- Assisted clients in the claims process, ensuring smooth communication between them and the insurer for timely resolution of claims.
- Conducted thorough risk assessments to develop tailored insurance solutions that met individual client needs.
- Provided ongoing support to existing clients, addressing their concerns and resolving any issues promptly and professionally.
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
Catastrophe Claims Adjuster
Pilot Catastrophe Services
2008.07 - 2012.06
- Made timely initial contact with the insured to determine the severity of their damage as well as scheduling an appointment to inspect the insured's damages.
- Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software Xactimate.
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Trained new adjusters in Xactimate software.
- Managed a Team of Catastrophe Adjusters.
Residential Realtor
Heritage Texas Properties and Coldwell Banker
2004.08 - 2008.07
- Listing Agent and Buyers Agent
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Advised and informed prospective clients on current market activities and conditions.
- Negotiated favorable contract terms for clients, resulting in successful transactions and positive outcomes for both buyers and sellers.
Independent Insurance Adjuster
John Parker Claims Service
2000.10 - 2005.09
- Handled Day-to Day Property Claims for bothResidential and Commercial lines and Catastrophe Claims when in our local area.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Participated in Depositions and Mediations
- Attended industry conferences to stay current on emerging trends in the field of insurance adjusting, fostering continuous improvement in my work methods.
Senior Claims Representative
State Farm Insurance
1998.03 - 2000.09
- Triaged claims from an In-Office Location. Handled smaller claims over the phone and forwarded larger losses to the Field Claims Representatives for handling.
- Improved team productivity by providing ongoing training and support to junior claims representatives.
Education
Associate of Arts - Dance
Kilgore College
Kilgore, TX07.1997
Bachelor of Arts - Speech Communication
Baylor University
Waco, TX05.1997
High School Diploma -
Kilgore High School
Kilgore, TX05.1992
Skills
- Insurance product knowledge
- Customer Service
- Claims Investigation
- Caseload Management
- Advanced Oral and Written Communication Skills
- Computer Skills
- Licensed Insurance Agent
- Sales background
Volunteering
Member of the Rangerette Forever Organization-VP of Board of Directors 2003-2005
Member of the East Texas Rangerettes Forever Organization 2016-Present
Adopt and Mentor Active Rangerettes 1998-Present
Houston Livestock Rodeo 2003-2009
Kilgore College Hoops Troops-Adopts Active Basketball Players 2018-Present
Rotary Club of Kilgore 2023 to Present-Board of Directors Community Service 2024-2025
Rotarian of the Year 2023-2024
Active at Mobberly Baptist Church, Longview, TX
Timeline
Independent Insurance Agent
Self-employed With J Perkins Insurance Agency, LLC
2014.05 - 2024.09
Catastrophe Claims Adjuster
Pilot Catastrophe Services
2008.07 - 2012.06
Residential Realtor
Heritage Texas Properties and Coldwell Banker
2004.08 - 2008.07
Independent Insurance Adjuster
John Parker Claims Service
2000.10 - 2005.09
Senior Claims Representative
State Farm Insurance
1998.03 - 2000.09
Associate of Arts - Dance
Kilgore College
Bachelor of Arts - Speech Communication
Baylor University
High School Diploma -
Kilgore High School
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