Jana Petersen
Austin,TX
Summary
Throughout my career, I have dedicated a significant portion of my professional life to the field of retail. Over the years, I have acquired comprehensive training and expertise in various departments including grocery, apparel, and general merchandise. My skill set encompasses a wide range of responsibilities, such as, customer service, ordering, stocking, employee development and the efficient operation of cash registers.
Motivational Supervisor with years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
I'm dependable, always on-time and dedicated to doing the best job possible to achieve the results expected of me.
Overview
20
20
years of professional experience
Work History
Supervisor
Goodwill
Salem, OR
02.2007 - 04.2018
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Store Manager
Safeway
Astoria, OR
05.1998 - 03.2005
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Hired
- Trained new hires.
Education
High School Diploma -
Seaside High School
Seaside, OR06-1974
Skills
- Customer service
- Cashier
- Cleaning
- Stocking
- Cross Merchandising
- Inventory control
- Hiring
- Ordering
- New store openings
- Scheduling
Timeline
Supervisor
Goodwill
02.2007 - 04.2018
Store Manager
Safeway
05.1998 - 03.2005
High School Diploma -
Seaside High School