Jana Pettus

• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Collected room deposits, fees and payments.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Protected guest valuables with main safe or in individual boxes to maximize security.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Entered customer data into room system and updated information when patrons changed rooms.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Used internal software to process reservations, check-ins and check-outs.

• Assisted with meetings and presentations within company.
• Filed paperwork, sorted and delivered mail, and maintained office organization.
• Assisted with on-boarding process of new hires.
• Helped employees register for benefits programs using online portals.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Kept accounts in balance and ran daily reports to verify totals.
• Resolved customer issues quickly and notified the Manager immediately when problems escalated.

I started at Amarte Salon and Spa as a part-time Hair Stylist. Within three months I achieved a full time Hair Stylist position and I quickly gained a dynamic clientele of all ages and genders.

• Cultivated strong relationships with customers by delivering exceptional service and product knowledge to drive earnings.
• Educate new hair stylist on salon etiquette, products, creative hair color and style.
• Attended workshops and classes to remain current on hair products and styles to utilize the latest techniques and treatments.
• Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.

• Communicated and exemplified the company's vision and goals.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Complied with health and sanitation practices and procedures.
• Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.