Jana Phifer
FT WORTH,TEXAS
Summary
Accomplished Flight Attendant offering over nine years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Dallas, TX
03.2016 - 02.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed and trained New Hire Flight Attendants to perform their duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Flight Attendant
Mesa Airlines
Pheonix, Arizona
07.2013 - 02.2016
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Trained and mentored new hires. Testing their skills and knowledge as taught per FAA regulations and standards.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ07.2009
Skills
- Verbal and Written Communication
- Problem Solving
- Speech Clarity
- Aircraft Safety Checks
- Team Collaboration
- Decision Making
- Passenger Behavior Monitoring
- Airline Policies
- Passenger Interaction
- Detail Oriented
- Cleaning and Sanitizing
- Emergency Situations Management
- Negotiation Tactics
- Passenger Needs Assessment
- FAA Regulations
- Complaint Resolution
- Creative Thinking
- Brand Promotion
- Crew Resource Management
- Equipment Oversight
- Quality Assurance
- Evacuation Procedures
- Special Needs Assistance
- Time Management
- New Hire Coaching
- Aircraft Emergency Reports
- Microsoft Office
- Sales and Marketing
- Safety Demonstrations
- Team Leadership
- Task Prioritization
- First Aid and CPR
- Reporting and Documentation
- Conflict Mediation
- Flight Information Dissemination
- Training and Development
Currently studying Braille
I enjoy language and decided to teach myself how to read Braille. I would be a seeing Braille reader once I become certified. My hopes are to transcribe Braille text into print and visa versa.
Timeline
Flight Attendant
Southwest Airlines
03.2016 - 02.2022
Flight Attendant
Mesa Airlines
07.2013 - 02.2016
Associate of Arts - Business Management
University of Phoenix
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