Work Preference
Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic
Jana Punyahotra
Open To Work
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Jana Punyahotra

Auburndale,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeSalespersonLeasing AgentProperty ManagerInside Sales Representative

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

On-SiteRemoteHybrid
Location: Auburndale, USA, USWinter Haven, FLLakeland, LALake Wales, FL
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time off401k matchPaid sick leave

Summary

Experienced with administrative functions and sales support. Utilizes organizational skills to maintain efficient sales processes and client communications. Ready for a position that adds to my experience and provides a challenge.

Overview

13
13
years of professional experience

Work History

In Home Caretaker

Self
02.2016 - 12.2025
  • Managed comprehensive care for father, ensuring comfort and quality of life throughout his ten-year struggle with heart disease, COPD & Alzheimer’s Disease.
  • Facilitated daily living assistance for father, ensuring comfort and dignity through bathing, grooming, and mobility support.
  • Executed medication administration to ensure compliance with health guidelines and enhance patient care.
  • Facilitated reliable transport services to maintain patient access to healthcare appointments.
  • Facilitated optimal health by ensuring preparation of nutritious meals and adherence to supplement guidelines established by physician.

Sales Representative/Customer Service

Jessie Jones Auto Glass
10.2017 - 01.2025
  • Implemented B2B sales strategies to enhance revenue generation.
  • Assessed customer needs and provided tailored product recommendations.
  • Operated a multi-line phone system. Assisted with managing incoming calls to support.
  • Completed accurate and efficient processing of credit card transactions.
  • Oversaw accounts receivable and payable processes to ensure financial integrity.
  • Assisted with invoice processing to assure prompt payments.
  • Submission of insurance claims utilizing glass claims administrator and direct billing processes.
  • Assisted customers in exploring repair options. Provided cost estimates and clarified concerns or questions.
  • Directed inventory management by monitoring glass supply levels and initiating orders for replacements.
  • Resolved customer complaints and issues promptly by delivering customized solutions that adhered to company policies.
  • Spearheaded collaboration with insurance companies to enhance claims processing efficiency.
  • Established strategic partnerships with local suppliers and vendors to optimize parts availability.
  • Championed customer referral growth through exceptional service delivery.
  • Managed comprehensive record-keeping of completed repairs, ensuring accurate documentation of procedures and materials utilized.
  • Pursued continuous training programs to deepen expertise in auto glass technology.
  • Oversaw safe operation of company vehicles to ensure timely glass delivery to clients.
  • Guided customers in selecting optimal glass solutions aligned with vehicle specifications and budget constraints.
  • Directed high-volume repair order management, ensuring consistent achievement of daily completion targets.
  • Demonstrated exceptional customer service skills by proactively resolving customer issues and providing effective solutions.
  • Collaborated with insurance adjusters to assess damage claims and guarantee precise documentation for streamlined claim processing.
  • Conducted quality control inspections on completed repairs to uphold industry standards.
  • Conducted training sessions for new employees on office policies, safety protocols, and best practices for auto glass replacement.
  • Oversaw compliance with federal regulations governing auto glass installation procedures and safety guidelines.
  • Cultivated and sustained collaborative relationships with service advisors and shop foremen.

Food Server/Waitress

Harborside Restaurant
10.2021 - 12.2022
  • Oversaw daily operations in a high-volume restaurant.
  • Coordinated with kitchen staff to ensure timely service and quality food delivery.
  • Trained new servers on best practices for efficiency and guest engagement.
  • Oversaw efficient management of a 4-10 table section in a high-end, fast-paced dining environment.
  • Established strong customer relationships to enhance loyalty through engaging interactions and regular acknowledgments.
  • Focused on promoting and selling high-demand menu items to enhance overall customer satisfaction.
  • Supported team members in achieving seamless guest interactions and satisfaction.
  • Facilitated order-taking and ensured precise input into the POS to enhance service efficiency.
  • Managed resolution of complaints to enhance customer satisfaction and loyalty.
  • Executed accurate handling of cash payments and credit transactions to ensure financial integrity.
  • Performed all side work and closing responsibilities autonomously to maintain workflow continuity.

Office Manager

Sunbelt Worksite
01.2016 - 01.2017
  • Supported two in-house insurance agents by managing administrative tasks and ensuring efficient workflow.
  • Assisted in daily office operations by scheduling appointments and coordinating meetings.
  • Established and optimized filing systems to enhance document organization.
  • Administered confidential employee records while ensuring adherence to privacy regulations.
  • Facilitated training sessions for new employees on company policies, procedures, and effective use of office equipment and software tool.

Assistant Property Manager/ Resident Manager

Bainville Lodge
01.2013 - 08.2015
  • Oversaw housing operations to accommodate 200 oilfield employees. Managed all-inclusive amenities, ensuring residents received three daily chef-prepared meals, snacks, recreation room access, and laundry services.
  • Supervised staff to maintain high service standards.
  • Monitored guest activities to ensure adherence to employer's policies and standards.
  • Reported non-compliance issues to clients and direct supervisor to ensure adherence to standards.
  • Executed strategic B2B sales processes to foster client relationships and support business growth.
  • Directed daily management and upkeep of residential property to uphold high standards of cleanliness and operational efficiency.
  • Facilitated timely responses to tenant inquiries and concerns to enhance satisfaction and resolve living environment issues.
  • Coordinated tenant meetings to enhance community engagement and address feedback for property enhancements.

Skills

POS

Customer service

Accounts receivable

Front desk

Communication skills

Outside sales

Office management

Property management

B2B Sales

Additional Information

  • Dedicated to helping Polk County’s unwanted, unloved, injured and homeless animals.
  • Activist against animal cruelty
  • Responsible for the care of over two hundred community cats daily
  • Educate the public on effectiveness and necessity of TNR
  • Collaboration with rescue organizations for fundraising and protesting
  • Fundraising via social media platforms

Timeline

Food Server/Waitress

Harborside Restaurant
10.2021 - 12.2022

Sales Representative/Customer Service

Jessie Jones Auto Glass
10.2017 - 01.2025

In Home Caretaker

Self
02.2016 - 12.2025

Office Manager

Sunbelt Worksite
01.2016 - 01.2017

Assistant Property Manager/ Resident Manager

Bainville Lodge
01.2013 - 08.2015

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