Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jana Rachow

Wentzville,MO

Summary

To work for a company that is passionate about Customer Service and their Associates. To allow their Associates to succeed and grow within the organization.

Results-driven Mortgage Professional experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Mortgage Professional position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Mortgage Operations Manager

Cardinal Financial
07.2019 - 10.2023
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Supported and lead a team of Wholesale Client Advocates, Loan Processors and Consumer Direct Client Advocates.
  • Assisted Sales Leadership and upper Management to main stream the client experience for Brokers and all associated business partners.
  • Provide an excellent customer experience to multiple vendors and Broker shops through established relationships and process improvement.

HOME LENDING PROCESSOR

TIAA
10.2016 - 01.2019
  • Process Mortgage Loan Applications for Agency, Jumbo and Helocs
  • Work closely with Loan Officers on a Centralized Sales Platform
  • Review loan applications to ensure accuracy along with ensuring that the loan meets the qualifications for the loan product
  • Work closely with 3rd party venders
  • Obtains additional documentation needed from all sources
  • Pipeline Management to ensure Estimated Closing Dates are met and files are moving quickly through the pipeline
  • Prioritize and organize daily work functions successfully.

PERSONAL TRAINER

GOLDS GYM
03.2015 - 10.2016
  • Assisted customers with track record of helping clients reach goal within first month
  • Designed personalized programs and nutritional plan for clients for optimal results
  • Provided exceptional customer service
  • Checked all gym equipment for proper use and functions, minimizing accidents or malfunctions
  • Greeted clients at front desk, helping with any account issues that may arise
  • Assisted with Kids Club.

ATM Specialist

VANTAGE CREDIT UNION
08.2007 - 03.2015
  • Balance ATM's to ensure cash flow is accurate and sufficient
  • Secured ATM's
  • Performed security testing on the ATM
  • Assisted clients with ATM dispute's
  • Reporting for duplicate charges on accounts to ensure validity of customer complaint
  • Weekly meetings to discuss potential improvements to ATM's and client services.

Credit Card Services Representative

VANTAGE CREDIT UNION
08.2007 - 03.2015
  • Pulled reports to manage clients' accounts
  • Pulled reports for fraudulent accounts to ensure validity of claims and charges
  • Pulled credit card statements to assist clients in balancing and managing their credit cards and other accounts within the bank
  • Assisted with clients over the phone with any concerns the client had towards their statements or accounts
  • Completed compliance courses to stay within regulation of banking industry.

Back Up Lead Teller

VANTAGE CREDIT UNION
08.2007 - 03.2015
  • Provide information to clients on any additional products that are available
  • Supervise tellers
  • Provide coaching to tellers on referrals obtained to sell products within the bank
  • Count, balance, and audit cash within the bank
  • Distribution of cash to tellers and balance cash flow within the bank.

Education

High School Diploma -

Hazelwood High School
01.2008

Skills

  • Quality Assurance
  • Service Oriented
  • Compliance Assessment
  • Work Planning
  • Staff Recruitment and Hiring
  • Decision-Making
  • Sales Support
  • Operational Reporting
  • Willing to Learn
  • Relationship Building
  • Critical Thinking
  • Business Relationship Management
  • Team Building Leadership
  • Customer Service
  • Employee Training Oversight
  • Strategy Development
  • Goal Setting
  • Proactive and Focused
  • Process Implementation
  • FHA Loan Process Background
  • Workflow Coordination
  • Staff Management
  • Remote Video Conferencing
  • Planning and Coordination
  • Relationship Building and Management
  • Attention to Detail
  • Loan Processing
  • Staff Training

Certification

  • Crucial Conversations, 2017
  • Influencer, 2018

References

  • Allyson Foley, SVP, National Credit Risk, 314-489-9551
  • Amber Bonney, Neighborhood Loans Gov. Underwriter, 314-437-7707
  • Melissa Fortner, Mortgage Operations Manager, Cardinal Financial, 704-685-2485

Timeline

Mortgage Operations Manager

Cardinal Financial
07.2019 - 10.2023

HOME LENDING PROCESSOR

TIAA
10.2016 - 01.2019

PERSONAL TRAINER

GOLDS GYM
03.2015 - 10.2016

ATM Specialist

VANTAGE CREDIT UNION
08.2007 - 03.2015

Credit Card Services Representative

VANTAGE CREDIT UNION
08.2007 - 03.2015

Back Up Lead Teller

VANTAGE CREDIT UNION
08.2007 - 03.2015

High School Diploma -

Hazelwood High School

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