Jana Robbs
Bountiful,UT
Summary
Well-organized professional with varied experiences in training and quality. Dedicated to improving workflow efficiency. Dependable and quick-learning team player with effective communication skills.
Overview
8
8
years of professional experience
Work History
Receptionist and Kennel Technician
The Dog Den LLC
08.2022 - Current
- Monitor upwards of 30 dogs' behavior, safety, and wellbeing in a fast-paced, dynamic environment.
- Effectively communicate with coworkers, clients, and, when necessary, veterinary staff.
- Implement efficient feeding schedules, ensuring all animals receive proper nutrition and medications on a timely basis.
- Train and educate new staff, clients, and visitors on proper animal care and handling including daily procedures.
- Complete and maintain records and reports concerning animal health and methods of client contact.
Quality Assurance Specialist
Firstsource Transaction Services
09.2016 - 09.2021
- Monitored processes for accuracy and best practices and provided employee feedback as needed to improve workflows.
- Curated team training and reference materials for new and existing employees on company policies and procedures.
- Implemented training sessions for new hires and to update the team on adapting practices.
- Electronically sorted sensitive documents in compliance with HIPAA.
Education
Bachelor of Science - Human Development And Family Studies
University of Utah
Salt Lake City, UT05.2016
Skills
- Highly organized with attention to detail
- Adaptable and quick to learn
- Effective communication
- Critical thinking
- Computer literacy
- Courteous and professional
Timeline
Receptionist and Kennel Technician
The Dog Den LLC
08.2022 - Current
Quality Assurance Specialist
Firstsource Transaction Services
09.2016 - 09.2021
Bachelor of Science - Human Development And Family Studies
University of Utah
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