Shift Leader
Frostbites Crepes & Frozen Delights
07.2021 - 05.2025
- Enhanced customer satisfaction through prompt and courteous service, and enhanced customer loyalty by providing personalized service and remembering regular customers' preferences.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered high-quality food and beverage items consistently, meeting company standards.
- Completed cash and credit card transactions accurately using POS software.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Distributed necessary tasks and duties during each shift.
