Jana Slater
Valrico,FL
Summary
Hardworking employee with customer service, multitasking, and time management, and teaching abilities. Devoted to giving every customer and student a positive and memorable experience. Several years of remote work experience , managing own schedule, and meeting and exceeding all expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Online ESL Teacher (Remote)
Cambly
Tampa, FL
01.2022 - Current
- Created lesson plans and activities to engage students in the English language learning process.
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
- Utilized various online tools to create a virtual classroom environment.
- Customized learning material according to student needs, native language and culture after interviewing students.
- Implemented technology across curriculum to improve student performance.
- Provided personalized feedback to individual students on their pronunciation, grammar, and vocabulary usage.
Reservations Agent (Remote)
Hilton Worldwide Hotels
Tampa, FL
06.2015 - 05.2018
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Provided accurate information regarding hotel facilities, services, and rates.
- Informed customers about applicable discounts or promotional offers available for their stay.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Verified guest information and payment options ensuring accuracy and completeness.
- Answered incoming calls from potential customers in a timely manner.
Consumer Relations Coordinator
Wendy's International LLC
Dublin, OH, OH
06.2001 - 04.2005
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Analyzed customer feedback surveys in order to identify opportunities for improvement.
- Maintained records of customer needs and preferences.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor's Plus Teaching Licensure - Elementary Education
Ashland University
Columbus, OH12-2005
Bachelor of Science - Child Development And Family Studies
The Ohio State University
Columbus, OH06-2001
Skills
- Marketing Strategies
- Issue Resolution
- Upselling Strategies
- Customer Engagement
- Phone Etiquette
- Call Control
- Proficient in MS Office products
- Online Teaching
- Grammar Knowledge
- Individualized Learning
- Student Engagement
- Curriculum Implementation
Affiliations
- Remote English teacher to speakers of other languages in more than 20 countries worldwide
- Coach for multiple youth sports teams
Certification
- TESOL certification
References
References available upon request.
Timeline
Online ESL Teacher (Remote)
Cambly
01.2022 - Current
Reservations Agent (Remote)
Hilton Worldwide Hotels
06.2015 - 05.2018
Consumer Relations Coordinator
Wendy's International LLC
06.2001 - 04.2005
Bachelor's Plus Teaching Licensure - Elementary Education
Ashland University
Bachelor of Science - Child Development And Family Studies
The Ohio State University