Hi, I’m
Jana Smith
Several Areas Of Expertise
Morrison,CO
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Compassionate caregiver offers 2 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Overview
12
years of professional experience
5
years of post-secondary education
Work History
CenturyLinkArvada, CO
Sales Associate
06.2015 - 11.2018
Job overview
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Met existing customers to review current services and expand sales opportunities
- Maintained current knowledge of evolving changes in marketplace
- Achieved or exceeded company-defined sales quotas
Terrance CampbellTucson, AZ
In-Home Caregiver
08.2012 - 07.2014
Job overview
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided transportation and appointments management.
- Administered medication as directed by physician.
- Followed nutritional plans to prepare optimal meals.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Followed nutritional plans to prepare optimal meals
- Provided transportation and appointments management
- Completed entries in log books, journals, and care plans to accurately document and report patient progress
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
- Administered medication as directed by physician
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes
Chuy's Tex-Mex RestaurantTucson, AZ
Restaurant Server
09.2010 - 09.2011
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, and took drink orders
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Checked guests' identification before serving alcoholic beverages
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Bobbies Waffle IronMarianna, FL
Restaurant Server
05.2009 - 07.2010
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Greeted new customers, discussed specials, and took drink orders
- Cultivated warm relationships with regular customers
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Served food and beverages promptly with focused attention to customer needs
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Checked guests' identification before serving alcoholic beverages
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Madison's Steak WarehouseMarianna, FL
Restaurant Server
09.2006 - 12.2008
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Greeted new customers, discussed specials, and took drink orders
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Checked guests' identification before serving alcoholic beverages
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
Education
Buena High SchoolSierra Vista, AZ
GED
05.1989 - 05.1993
Cochise County CollegeSierra Vista, AZ
Some College (No Degree) from Psychology
08.1997 - 05.1998
Skills
Excellent people skills
Exceptional customer service
Professional demeanor
Relationship building
Merchandising understanding
Product and service sales
Product promotions
Multi-tasking strength
Adapt to diverse groups
Point of sale operation
Timeline
Sales Associate
CenturyLink
06.2015 - 11.2018
In-Home Caregiver
Terrance Campbell
08.2012 - 07.2014
Restaurant Server
Chuy's Tex-Mex Restaurant
09.2010 - 09.2011
Restaurant Server
Bobbies Waffle Iron
05.2009 - 07.2010
Restaurant Server
Madison's Steak Warehouse
09.2006 - 12.2008
Cochise County College
Some College (No Degree) from Psychology
08.1997 - 05.1998
Buena High School
GED
05.1989 - 05.1993