Jana Stastny
Deerfield Beach,FL
Summary
Over 25 years of experience in retail, hospitality, customer care and fashion. Ability to prioritize and multitask, adhere to deadlines, accurately and efficiently perform required tasks, attention to detail.
Experienced with building customer relationships in jewelry industry. Utilizes in-depth product knowledge to provide tailored recommendations and enhance shopping experience. Track record of achieving sales targets through effective communication and customer service skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2006
2006
years of professional experience
1
1
Certification
Work History
Jewelry Sales Professional
Bloomingdale’s Boca Raton
2016 - 2025
- Moved through the ranks from Seasonal Associate in the Dress department to a full-time employee. Due to exceptional customer service and sales skills joined Fine Jewelry Department as a David Yurman specialist
- Doubled sales within a year as a result of requesting and maintaining the appropriate inventory, personal connections with customers, organizing successful events and after-sales follow-ups
- Reached sales each year over $1.1 million dollars
- exceeded sales goals every year
- lowest returns in the department
- Top seller each year
- Highest clientele sales
- 2/3 of sales came from loyal customers
- Won The best of the best 2025
- First to take LUXE client to Marco Bicego factory for a luxurious shopping experience
- Developed and maintained strong customer relationships to enhance client loyalty and repeat business.
- Executed personalized sales strategies to meet diverse customer needs and preferences.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs
- Reached out to customers after completed sales to evaluate satisfaction
- Built relationships with customers and community to promote long term business growth.
Personal Assistant to special needs children
Cherniavsky Family
2006 - 2016
- Organized Birthday and Holiday parties
- Supervised Food and Nutrition
- Designed and supervised workouts
- Developed individualized care plans tailored to specific needs of child with disabilities.
- Assisted in daily living activities, promoting independence and self-esteem for the child
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Helped the special needs child graduate High School and be self sufficient
- He was able to graduate George Mason University and get employed in Nashville, TN
Personal Assistant to the Clothing Designer
Connoisseur Equestrian Collection LLC.
2006 - 2010
- Managed phone and internet orders, inventory, trade shows, store displays, design, sales, Quick books, orders, invoices, and shipping
- Liaised with buyers
- Organized fashion shows
- Organized and maintained confidential files, improving information retrieval processes.
- Developed travel itineraries, optimizing logistics for domestic and international business trips.
- Assisted designers in developing concepts and layouts for various projects.
- Fostered positive relationships with vendors, streamlining materials sourcing processes for various projects.
Manager
Maureen’s Coffee Shop
01.2004 - 01.2006
- Organized employees, schedule, inventory, accounting, cashier, organizing shelves, catering, phone orders, customer service, bank deposits
- Implemented promotional strategies driving increased foot traffic and sales performance.
- Oversaw financial reporting, maintaining budget adherence and expense management.
- Built relationships with vendors, negotiating favorable terms for product procurement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
English, Travel and Tourism
Montgomery College Rockville
Rockville, MD01.2002
English Major
Uxbridge College London
London, UK01.2000
Skills
- Computer and technical skills
- Research Skills
- Teamwork
- Leadership
- Management
- Planning and organizing
- Problem solving and reasoning
- Communication
- Customer service
- Goal-oriented mindset
- Exceptional communication
- Client acquisition
- Product knowledge expertise
- Brand representation
- Exceptional customer service
- Cross-selling proficiency
Accomplishments
Winning Best of The Best in 2025
As a first sales associate took LUXE client to meet Marco Bicego and shop for his jewelry
Each year selling over $1.1 million dollars
Learned a lot about jewelry
Sales goals always exceeded
Certification
- ACE Personal Trainer 2016 - Present
- Montgomery College Rockville, MD 2015 – 2016
- Introduction to Stock Options
- Stock, Bonds and Investing
- Childcare Certificate 2000
- Infant and child health safety
- Child development – ages and stages
- Nutrition and feeding
- Communication with children
- Food, Nutrition and Health (good for 6 years)
LANGUAGES
English (Fluent)
Czech (Native)
Timeline
Manager
Maureen’s Coffee Shop
01.2004 - 01.2006
English Major
Uxbridge College London
Jewelry Sales Professional
Bloomingdale’s Boca Raton
2016 - 2025
Personal Assistant to special needs children
Cherniavsky Family
2006 - 2016
Personal Assistant to the Clothing Designer
Connoisseur Equestrian Collection LLC.
2006 - 2010
English, Travel and Tourism
Montgomery College Rockville
Awards
Million Dollar seller award every year in the jewelry department (2020-2025)
Rookie of the year (2016)
Going extra mile recognition
Golden B Best of the Best 2025