Jana Strunk
Tallahassee
Summary
Dynamic and results-oriented professional with a proven track record at Kathryn Strunk's EF Tours, adept in cost estimating and showcasing exceptional organizational skills. Excelled in enhancing event attendance through innovative social media strategies, demonstrating a unique blend of hospitality service expertise and strong time management. Achieved consistently positive customer satisfaction scores, underscoring a commitment to excellence and flexibility.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Event Coordinator Intern
Kathryn Strunk's EF Tours
11.2024 - Current
- Managed event logistics and operations.
- Accurately calculated and processed expenses during and after events.
- Coordinated schedules and timelines for events.
- Maintained status reports for client projects.
- Brainstormed and implemented creative event concepts and themes.
- Developed detailed event reports, documenting all aspects of each event.
- Utilized social media to promote events and increase attendance.
- Implemented protocols and procedures to effectively manage planning process.
- Oversaw event registration process by collecting and tracking attendee information.
Front Office Receptionist
Jason White Construction
05.2024 - 08.2024
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
Lead Barista
Coffee and Cream
05.2021 - 08.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Promoted additional items with beverages, increasing store sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Volunteer
Eastpoint Church of Christ
06.2020 - 08.2024
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Taught Sunday school classes to impart values of faith.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
Education
Bachelor of Science - Hospitality And Tourism Management
Florida State University
Tallahassee, FL08-2025
Skills
- Cost estimating
- Strong organization
- Time management
- Schedule management
- Deadline driven
- Flexibility
- Special dietary requirements
- Guest engagement
- Shift management
- Hospitality service expertise
Timeline
Event Coordinator Intern
Kathryn Strunk's EF Tours
11.2024 - Current
Front Office Receptionist
Jason White Construction
05.2024 - 08.2024
Lead Barista
Coffee and Cream
05.2021 - 08.2024
Volunteer
Eastpoint Church of Christ
06.2020 - 08.2024
Bachelor of Science - Hospitality And Tourism Management
Florida State University
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