Jana Swaim
Clemmon,NC
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding client relations. Currently seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Promotional Brand Ambassador/Fitness Consultant
Workout Anytime
08.2023 - 01.2024
- Generated leads for the sales team through persuasive presentations and informative discussions.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Established and maintained positive relationships with customers.
- Built long-lasting partnerships with key influencers and industry professionals, increasing overall brand reach within target markets.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Maintained knowledge of current promotions and product features.
Mate/Charter Fishing Deckhand
Hurricane Fleet
06.2023 - 08.2023
- Engaged with passengers to create memorable experiences whether the fish were biting or not!
- Utilized improvisation techniques to entertain passengers while waiting for further assistance,
- Efficient in setting rods, prepping bait, tying double drop bottom rig swivel hook attachments for deep sea saltwater fishing, and stringing up passengers catch while story telling, singing and entertaining.
- Navigated through large crowds with tangled lines and flopping fish in the dog days of summer with a friendly smile and contagious enthusiasm.
- Truly a sink or swim adventure that I will be forever grateful for such a challenging and authentic experience.
- Reduced environmental impact through responsible waste management practices compliant with international maritime regulations.
- Upheld the highest standards of maritime law compliance, promoting a culture of safety and professionalism among the crew.
- Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
- Collaborated with fellow officers to develop contingency plans for potential emergency situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adhered to laws and regulations based on voyage locations.
Childcare Lead Teacher
New Horizons Preschool
07.2019 - 03.2023
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Organized and supervised large and small group activities.
- Developed individualized education plans for students with special needs, ensuring their academic success.
- Utilized creative teaching strategies to engage students in classroom.
- Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Established positive relationships with students and families.
- Increased parental involvement through regular communication and parent-teacher conferences, fostering strong home-school partnerships.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Assistant Financial Representative/Executive Assistant
Northwestern Mutual
10.2014 - 06.2019
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Collaborated with auditors to provide necessary documentation for annual audits, resulting in clean audit opinions.
- Analyzed financial statements, identifying trends and making recommendations for improved performance.
- Networked to identify potential new clients and expand geographic territories.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Filed paperwork and organized computer-based information.
- Developed and maintained automated alert systems for important deadlines.
Catering Manager Wake Forest Sports
Catered Affairs
09.2009 - 09.2014
- Served all levels of athletic staff and athletes pre-game meals while getting the inside scoop on upcoming game strategies.
- Proficient in client name and preferences recognition, insane insight and ability to anticipate patrons needs.
- Excellent time management skills in delivering ice cold beer and hot wings to screamin' Deacon fans as well as hosting full-course meals for the WFU Moricle Society members, coaches, VIP visitors of WFU Alumni, including but not limited to Arnold Palmer!
- Handled catering scheduling, ordered food and planned events.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Purchased food and cultivated strong vendor relationships.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Greensboro
Greensboro, NC05.2010
Skills
- Problem-Solving
- Customer Engagement
- Work Planning and Prioritization
- Lead Generation
- Customer Service
- Target audience understanding
- Conflict resolution techniques
- Rapport Building
- Brand Awareness
- Client Prospecting
- Relationship Building
- Teamwork and Collaboration
- Effective communicator
- Relationship builder
- Branding
- Event Management
- Mind for marketing
Affiliations
- Junior League of Winston-Salem
Timeline
Promotional Brand Ambassador/Fitness Consultant
Workout Anytime
08.2023 - 01.2024
Mate/Charter Fishing Deckhand
Hurricane Fleet
06.2023 - 08.2023
Childcare Lead Teacher
New Horizons Preschool
07.2019 - 03.2023
Assistant Financial Representative/Executive Assistant
Northwestern Mutual
10.2014 - 06.2019
Catering Manager Wake Forest Sports
Catered Affairs
09.2009 - 09.2014
Bachelor of Arts - Communication Studies
University of North Carolina At Greensboro
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