Jana Taylor
SPOKANE,WA
Summary
Dynamic professional with experience at Providence Sacred Heart Medical Center, excelling in patient transfer and safety protocols. Proven ability to enhance quality improvement initiatives while maintaining strict infection control standards. Adept at operating transport equipment and fostering effective communication with diverse patients, ensuring comfort and dignity during all interactions.
Overview
20
20
years of professional experience
Work History
Patient Transporter
Providence Sacred Heart Medical Center
Spokane, WA
05.2024 - Current
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Checked all medical documents for accuracy prior to transporting patients.
- Supported departmental goals by participating in quality improvement initiatives related to patient transport services.
- Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Delivered specimens to laboratory departments according to established procedures.
- Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
- Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
- Maintained cleanliness of transport vehicles and equipment.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
Restaurant Manager
Bennidito's Pizza
Spokane, WA
08.2022 - 05.2024
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts among employees in an effective manner.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Assisted with kitchen preparation during peak times as needed.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Distributed food to service staff for prompt delivery to customers.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Adhered to all health department regulations regarding food storage and preparation.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Managed household errands and other essential duties.
Cook/server
Bennidito's' Pizza
Spokane, WA
09.2005 - 08.2022
- Followed established procedures and requirements for safe food handling, storage and service.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Managed portion control using correct utensils during preparation and plating.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Adhered to food safety standards when storing and preparing foods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Monitored temperatures of prepared food and cold-storage areas.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Checked completed orders for correct quantity and quality.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Set up and performed initial prep work for soups, sauces and salads.
- Replenished food items from inventory and rotated ingredients.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Received and stored food and supplies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
REAL High School
Spokane, WA06-1997
Skills
- Patient transfer
- Safety protocols
- Equipment operation
- Document accuracy
- Infection control
- Quality improvement
Affiliations
I love kayaking, camping, road trips, and dogs. Those are a few things that keep me inspired and full of life
Timeline
Patient Transporter
Providence Sacred Heart Medical Center
05.2024 - Current
Restaurant Manager
Bennidito's Pizza
08.2022 - 05.2024
Cook/server
Bennidito's' Pizza
09.2005 - 08.2022
High School Diploma -
REAL High School
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