Jana Thrasher
Springfield,MO
Summary
Excellent communicator, gifted salesperson. Organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Friendly and confident when interacting with others, whether on the phone, face-to-face, or daily within the office.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work History
Adjunct Professor
Cox College Of Nursing
Springfield, Missouri
08.2001 - 12.2009
- Taught English writing courses, providing instruction to up to 15 undergraduate students in each class.
- Created, evaluated, and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
- Utilized various methods, including exams, quizzes, and assignments to assess student comprehension and monitored student performance using automated reporting system.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Built relationships with students, mentoring on personal, professional, and academic goals while providing coaching on effective study habits.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Developed curriculum standards, lesson plans and syllabi.
- Worked with colleagues and administrators to create robust education programs.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural, and social learning modalities.
- Utilized various methods, including exams, quizzes, and assignments to assess student comprehension and monitored student performance using automated reporting system.
- Probed, encouraged, and facilitated class discussions by building discussions into lessons, asking open-ended questions, and using techniques to track student participation and actively solicit input.
Adjunct Professor
Drury University
Springfield, Missouri
08.2001 - 12.2009
- Taught undergraduate English writing courses.
- Created, evaluated, and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
- Used visual, aural, and social learning modalities and support materials to facilitate learning process and accentuate presentations.
- Utilized various methods, including exams, quizzes, and assignments to assess student comprehension and monitored student performance using automated reporting system.
- Probed, encouraged, and facilitated class discussions by building discussions into lessons, asking open-ended questions and using techniques to track student participation and actively solicit input.
- Evaluated student comprehension using exams, quizzes, and assignments, and managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Built relationships with students, mentoring on personal, professional, and academic goals while providing coaching on effective study habits.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Developed curriculum standards, lesson plans, and syllabi.
Adjunct Professor
Ozarks Technical Community College
Springfield, Missouri
08.2001 - 12.2009
- Taught undergraduate English literature and writing courses.
- Created, evaluated, and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
- Used visual, aural, and social learning modalities and support materials to facilitate learning process and accentuate presentations.
- Utilized various methods, including exams, quizzes, and assignments to assess student comprehension and monitored student performance using automated reporting system.
- Probed, encouraged, and facilitated class discussions by building discussions into lessons, asking open-ended questions and using techniques to track student participation and actively solicit input.
- Evaluated student comprehension using exams, quizzes, and assignments, and managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Built relationships with students, mentoring on personal, professional, and academic goals while providing coaching on effective study habits.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Developed curriculum standards, lesson plans, and syllabi.
Customer Account Specialist
ZBuyer
Springfield, Missouri
05.2021 - 07.2021
- Evaluated customers' potential needs to make appropriate recommendations.
- Collected and analyzed data to learn more about consumer behavior.
- Communicated with approximately [Number] clients daily to understand needs and explain product value.
- Prospected for new customers in target areas or demographics to bring in new business.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Motivated team members to meet and exceed sales targets.
- Set up new customer accounts and updated existing profiles with latest information.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Documented customer habits and preferences and recommended product and service updates to management.
- Supported key promotions by contacting established and potential customers to discuss offerings.
- Placed new customer orders and scheduled appointments.
Business Development Associate
Internal Input
Springfield, Missouri
03.2021 - 05.2021
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Sought out and engaged with customers to drive sales and service using suggestive selling.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Used SalesForce to handle current portfolio and prospective leads.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
Telephone Sales Representative
Gold Mountain Communications
Springfield, Missouri
02.2020 - 10.2020
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Led customers through smooth sales processes, including collecting payments and all required information.
- Maintained strong call control to keep customers focused on sales offerings.
- Set up and updated customer accounts and researched questions using multiple computer systems.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Displayed excellent sales skills and understanding of such skills.
- Troubleshot any issues and escalated issues to proper department.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 35 outbound calls per day, closing 2-3 sales per day.
Education
Bachelor of Arts - English
Drury University
Springfield, MO 08.1994 - 05.1998
Master of Arts - English
Missouri State University
Springfield, MO 08.1999 - 08.2001
No Degree - Science And Biology
Ozarks Technical Community College
Springfield, MOWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Technical skills
undefinedTimeline
Customer Account Specialist
ZBuyer
05.2021 - 07.2021
Business Development Associate
Internal Input
03.2021 - 05.2021
Telephone Sales Representative
Gold Mountain Communications
02.2020 - 10.2020
Adjunct Professor
Cox College Of Nursing
08.2001 - 12.2009
Adjunct Professor
Drury University
08.2001 - 12.2009
Adjunct Professor
Ozarks Technical Community College
08.2001 - 12.2009
Master of Arts - English
Missouri State University
08.1999 - 08.2001
Bachelor of Arts - English
Drury University
08.1994 - 05.1998
No Degree - Science And Biology
Ozarks Technical Community College
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