Professional Summary
Overview
Work History
Education
Skills
Timeline

Jana Tovrea

Silverstar Carwash
Des Moines,IA
3
years of professional experience

Adaptable team member with experience in customer service, education, and safety across four roles. Skilled in cash handling, engaging guests, and delivering clear information at Silverstar Car Wash and Blank Park Zoo. Demonstrated ability to resolve customer issues, facilitate learning, and maintain safe, clean environments for both guests and animals.

Work History

Car Wash Attendant

7 Months
Silverstar Carwash | 03.2026 - Current
  • Increased customer satisfaction by clearly explaining available services and packages, ensuring clients selected the best options for their needs.
  • Processed transactions efficiently for customers, reducing wait times and maintaining accuracy in cash handling and payment systems.
  • Aligned vehicles properly within the car wash, preventing equipment damage and ensuring optimal cleaning results for each customer.
  • Identified and reported potential vehicle issues before services began, minimizing risk and enhancing customer trust in safety protocols.
  • Maintained a safe, clean work area by regularly cleaning the pit, tunnel, lobby, and lot, supporting a positive customer experience.
  • Monitored car wash equipment and promptly reported issues, contributing to reduced downtime and consistent service quality.
  • Resolved customer account issues quickly, improving retention and ensuring a smooth service experience for all clients.

Interpretive Guide

2 Years 1 Month
The Blank Park Zoo | 02.2024 - 03.2026
  • Engaged with Blank Park Zoo guests at exhibits, enhancing visitor experience through interactive communication and hospitality.
  • Facilitated play-based learning and delivered educational information to guests of all ages, increasing engagement and knowledge retention.
  • Demonstrated science-based concepts using live animals, making complex topics accessible and memorable for diverse audiences.
  • Assisted with clean-up and maintained vigilance over guest activity, ensuring animal safety and exhibit integrity at all times.
  • Utilized developmentally appropriate practices to inspire conservation action, fostering environmental stewardship among visitors.
  • Acquired in-depth knowledge of programming materials, including Ambassador Animals and biofacts, to support high-quality educational sessions.
  • Supervised and collaborated with volunteers, promoting teamwork and ensuring smooth operation of educational programs.

Education

High School Diploma

Abraham Lincoln High School | 2600 SW 9th St, Des Moines, IA 50315 | 03-2026

Skills

Flexible work schedule
Strong communication skills
Teamwork and contribution
Customer service
Customer Service-oriented
Customer retention
Sales and upselling
Point-of-sale system
Strong team contribution
Strong work ethic
Team cooperation
Honest and dependable
Adaptable and flexible
Team collaboration
Creative thinking

Timeline

Car Wash Attendant

Silverstar Carwash
03.2026 - CurrentRead More

Interpretive Guide

The Blank Park Zoo
02.2024 - 03.2026Read More

Abraham Lincoln High School

High School Diploma
Read More
Jana Tovrea