Jana Weaver
Lebanon,TN
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Chick-fil-A. Excelled in conflict resolution and multitasking, significantly improving service quality. Skilled in training and mentoring, adept at fostering a culture of excellence. Demonstrates adaptability and a commitment to excellence, ensuring high-quality customer experiences.
Overview
5
5
years of professional experience
Work History
Supervisor
Chick-fil-A
04.2024 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Team Member/Trainer
Chick-fil-A
12.2021 - 04.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Online Personal Shopper
Walmart
03.2020 - 04.2021
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise.
- Tracked substitutions and informed customers of changes.
- Demonstrated care for customer satisfaction by ensuring that only high quality items were selected and ensuring quality was maintained until delivery to customers
Education
High School Diploma -
Valley View High School
Jonesboro, AR05-2020
Skills
- Customer Service Excellence
- Conflict Resolution
- Multitasking
- Adaptability
- Memorization of Processes and Procedures
- Training and Mentoring
Timeline
Supervisor
Chick-fil-A
04.2024 - Current
Team Member/Trainer
Chick-fil-A
12.2021 - 04.2024
Online Personal Shopper
Walmart
03.2020 - 04.2021
High School Diploma -
Valley View High School