Jana Williams

Secured Patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Received patient deductibles and co-pay amounts and discussed options to satisfy the reminder of patient financial obligation.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Utilized knowledge of electronic medical record system and medical terminology to perform diverse data entry tasks.

Performed patient scheduling and reregistration functions to serve as initial contact point for medical office visit's.

Educated patient's on the importance of preventative health care and insurance coverage.

Handled a high call volume including both inbound and outbound calls- over 165+ calls a day.

Utilized the EPIC EMR systems.

Answered customer telephone calls promptly to avoid on-hold wait times.

Explain emergency rental assistance guidelines and application processes and walk clients through submitting required documentation and completing applications.

Provided additional and appropriate services, referrals, and education to the applicant.

Serve as a strong representative of the The Texas Rent Relief Program.

Had the ability to handle conflict and maintain composure under pressure.

Provided applicants with updates on funding, assisted with uploading, and providing missing documentation.

Handled each applicant with care and understood due to its sensitive manor and time frame.

Interacted with a;ll levels of personnel and the public in a positive and cooperative manner.

Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitor.

Scheduled office meetings and client appointments for staff teams.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Processed customer orders accurately and within agreed timeframes to meet service standards.

Assisted volunteers with signing and donation drop off.

Managed paper and electronic filing systems by routing various document, took messages, and managed incoming and outgoing mail.

Worked with assigned participants to assist in the creation of goal- based action plans and revise them when necessary.

Provided coaching, case management, and other support to make progress on their goal-based action plans.

Maintained regular contact.

Provided resource, referrals, and follow-up for household members to meet families comprehensive needs and advocated on behalf of participants to ensue sure they receive needed service.

Identified stra to address any short-term or chronic issues which might compromise achievement of goals and trigger relapse into homelessness.

Maintained case notes on participants progress and completed all required tracking and reports in a timely manner.

Assisted clients with housing searches and rental applications.

Assisted clients with paperwork required to process requests for funds when moving into stable housing.

Worked closely with patients to deliver excellent and direct individualized patient care.

Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintained high levels of communication.

Organized discharge planning for home care and rehabilitation care stays to ease patient's transition from hospital.

Upheld confidentiality requirements and regulatory compliance guideline.

Coordinated transportation to get patients to and from medical appointments.

Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedure.

Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.

Monitored patient health records for accuracy to meet compliance with healthcare guideline.

Handled a high call volume including both inbound and outbound calls - over 130+ calls a day.

Utilized the EPIC EMR system.