Janaan Hamilton
Elkridge,MD
Summary
Outgoing employee skilled in effective communication and team collaboration. Fun-loving individual who brings infectious positive energy and a smile to people's faces. Dedicated employee known for punctuality, excellent customer service, positive attitude and reliability.
Overview
5
5
years of professional experience
Work History
Store Manager
F.Y.E
Hanover, MD
09.2023 - Current
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Created weekly work schedules for store personnel.
- Completed inventory audits to identify losses and project demand.
Event Staff Member
Merriweather Post Pavilion
Columbia, MD
07.2021 - Current
- Greeted incoming guests, reviewed tickets and directed patrons to where they wanted to go
- Gave patrons first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
- Communicated effectively young children, parents, other adults, management and fellow team members to smoothly handle all guest and business needs.
- Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
Assistant Manager
F.Y.E
Hanover, MD
09.2022 - 09.2023
- Delegated daily tasks to team members to optimize group productivity.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
Key Holder
F.Y.E
Arundel, MD
11.2021 - 09.2022
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Line Worker
Olive Garden
Columbia, MD
06.2019 - 04.2021
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Promoted customer satisfaction by preparing food according to standard assembly with modifications based on individual customer requirements.
- Helped re-stocking various stations, including desserts and to-go
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained composure and work quality while under stress.
- Gradually reduced waste of salad ingredients
Education
High School Diploma -
Long Reach High School
Columbia, MD05.2019
Skills
Food preservation and storage methods
- Inventory control and replenishment
- Quality control
- Precise
- Ticket processing
- Safety monitoring
- Friendly, positive attitude
- Conflict resolution
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Loyalty Programs
- Employee Training
Timeline
Store Manager
F.Y.E
09.2023 - Current
Assistant Manager
F.Y.E
09.2022 - 09.2023
Key Holder
F.Y.E
11.2021 - 09.2022
Event Staff Member
Merriweather Post Pavilion
07.2021 - Current
Line Worker
Olive Garden
06.2019 - 04.2021
High School Diploma -
Long Reach High School
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