Ja'Nada Ervin

Work History

JCPenney

12.2022 - 08.2024

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Increased beauty product sales by providing personalized consultations and recommendations to clients.
Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
Boosted jewelry sales by providing excellent customer service and personalized product recommendations.

O'Charley's

01.2019 - 03.2019

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Operated POS terminals to input orders, split bills and calculate totals.
Documented food orders and ran items to guest tables in dining room.
Relayed orders and special requests to cooks.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Set many tables for meals to prepare for over many daily diners and reset tables after customers left.
Refilled drinks at tables throughout service areas, checking in with diners about specific needs.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Set up tables and counters to prepare dining and serving areas.
Calculated charges, issued table checks and collected payments from customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
***** I lost this job so fast due to O'Charley's who close here in Winston-Salem on March 17th 2019 on a Sunday

IHOP Restaurants LLC (336-469-2716)

08.2016 - 06.2018

Operated POS terminals to input orders, split bills and calculate totals.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleared table and bussed dishes to allow for quick setups.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Implemented sanitary food handling, holding and service protocols.
Documented food orders and ran items to guest tables in dining room.
Reset tables between guests, refilled condiments and wiped down surfaces.
Relayed orders and special requests to cooks.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Developed strong and lasting resident relationships.
Completed final preparations of dishes and quickly delivered items to customers.
Increased sales of high margin menu items through effective upselling.

Harris Teeter (336-761-0734)

10.2017 - 12.2017

Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Documented and entered special orders for event catering and party trays.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
*****This job ended quickly because of pregnancy reasons. My doctor told me I can no longer work a second job because of how far along and the complications of my pregnancy.

McDonald's (336-722-2761)

09.2014 - 12.2015

Wiped down tables and equipment, swept and refilled stock.
Packed fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Drove team success by completing assigned task quickly and accurately.
Answered customer questions and took orders.
Restocked supplies, removed trash and cleaned areas.
Verified orders and bagged items for easy transport.
Totaled bills, accepted payments and returned change.
Checked out customers by processing payments and bagging items.
Greeted customers and responded to informational requests.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Counted and balanced cashier drawers.
Maintained work area and kept cash drawer organized.
Greeted customers promptly and responded to questions.
Cook fries and pies and bagged orders
I demonstrated and delivered genuine hospitality and quality service by providing a warm and welcoming environment while greeting in establishing rapport with guests