JANAE A. DAVIS
Pittsburgh,PA
Summary
Respected and self-motivated professional with years of experience in management, competitive sales, and customer service. Hard working professional well skilled in managing multiple projects simultaneously with enthusiasm and motivation. Extensive experience managing large-scale projects from the requirements gathering phase to completion. Highly skilled in tracking details, communicating deadlines, and following-up with co-workers and associates to ensure on-time completion. Ability to learn new task quickly with a strong desire to succeed in all that is presented. Consistently receive positive feedback from corporate level managers, co-workers and customers. Highly trainable with a thirst for knowledge looking for a company to grow with personally and professionally.
Overview
9
9
years of professional experience
Work History
Center Manager
European Wax Center
10.2023 - Current
- Oversee the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Establish performance metrics and conduct regular individual evaluations to identify areas for improvement and drive continuous growth throughout the team.
- Manage daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Introduce various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Coordinate events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Increase employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Successfully resolve client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Operations Manager
Massage Envy
11.2021 - 10.2023
- Oversaw two Massage Envy clinics
- Maintained onsite presence to oversee operations and verified compliance with company operational standards
- Established customer relationships to generate more business, maintained store profitability and expanded brand loyalty and recognition
- Established objectives for staff, monitored performance and coached on strategies to improve results
- Managed business operations and worked closely with clinic owners to develop KPIs, build operating dashboards and monitor performance
- Completed performance reviews and submitted promotional suggestions to upper-level management
- Developed quality talent from within to retain engaged employees and remain competitive
- Created clinic schedules, adjusted to meet client needs, and handled all client reschedules
- Resolved member/client issues, answered inquiries, and handled customer accounts
- Created monthly budgets for both locations, and completed all clinic supply ordering needs weekly.
Store Manager
Mattress Firm
09.2020 - 11.2021
- Set performance expectations for employees and implemented improvement plans to reach targets
- Delegated assignments to meet coverage needs and maintain store standards
- Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
- Worked on sales floor and interacted with customers and employees to maximize and expand potential
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition
- Developed quality talent from within to retain engaged employees and remain competitive
- Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews.
Brand Operations Manager
Victoria's Secret PINK
08.2018 - 07.2020
- Was with the business until the location closed due to the pandemic and company downsize.
- All duties and responsibilities of the Selling Supervisor and Pink Brand Manager in addition to entire store management duties.
- Takes ownership of all store clerical duties including reviews, associate and leadership observations
- Responsible for the success of one hundred percent of stores sales and success
- Leads all 3 Brand Managers (PINK, VSL, and Beauty leaders)
- Makes executive decision on all store maps, moves, and floor sets
- Communicates corporate information to all leaders and associates
- Completes all store HR, Loss prevention, and store paperwork
- Manages all store organization and follows up with Brand Leaders on unfinished duties, and creates a plan to accomplish such duties.
PINK Brand Manager
Victoria's Secret PINK
09.2016 - 08.2018
- Lead the sales floor and drive results through excellent customer service, selling behaviors, and personal training
- Provide exceptional customer service by greeting and assisting customers while responding to inquiries, complaints, and issues
- Top performer in creating customer loyalty with the brand through VS Angel Credit card and Pink Nation reward programs
- Review past and current store figures to plan, prep, and execute short and long term goals to drive store sales
- Responsible for recruiting, hiring, HR paperwork, and new hire on-boarding and training
- Coaching and development of all associates and visual team using observation documentation and verbal coaching, reprimanding and terminating when appropriate
- Planning, mapping, and executing visual floor sets weekly to show brands focus on specific bras, beauty, and various products
- Create awareness and train team about shrink, inventory procedures, and loss prevention guidelines
- Communicate and work closely with fellow managers throughout the city, RM, DM, and cooperate personnel about stores wins, opportunities, and future action plans
- Prepare promotional displays and materials daily to follow companies vision and maximize category specific sales
- Monitor and control stores budget and payroll when ordering store supplies and scheduling weekly shifts for minimum expenditure and efficiency
- Process, sensor, and push new product onto the sales floor while maintaining store and back room organization
- Delegating daily projects to associates and other management members and following up to ensure task were completed per company standards in a timely manner.
Selling Supervisor
Victoria's Secret & PINK
09.2015 - 09.2016
- Responsible for accurate and timely verification of customer deposits and orders for 9 banks
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Monitor bank vaults to ensure cash balances are correct
- Resolve problems or discrepancies concerning customers' accounts
- Operate Jet-scan currency counters (2,5, and & 7 pocket machines)
- Balance funds processed daily ranging in amounts over 1 million dollars daily
- Prepare paperwork according to bank branch procedures
- Unload and pre-load canisters for ATM's
- Balance, sort, and load currency into vault by the bank.
Education
PRE-MEDICINE: SPORTS MEDICINE / PSYCHOLOGY -
Penn State University
Skills
- Project Management/ Organization
- Team Management/ Employee Retention
- Recruiting/ Training/ Developing
- Multi-Business Operation and Control
- Competitive Sales/ Marketing
- Administration/ Data Entry
- Visual Merchandising
- Cash Handling/ Balancing/ Bank Deposits
- Planning/ Delegation
- Scheduling
- Loss Prevention/ Inventory Management
- Complex Problem Solving/ Conflict Resolution
- Time Management/ Flexibility
- Instructing/ Clear and Direct Communication
- Active Learning/ Conceptual Skills
- Persuasion/ Negotiation
- Accountability
- Reliability/ Adaptability
- Empathy/ Emotional Intelligence
- Confidence/ Vision
Timeline
Center Manager
European Wax Center
10.2023 - Current
Operations Manager
Massage Envy
11.2021 - 10.2023
Store Manager
Mattress Firm
09.2020 - 11.2021
Brand Operations Manager
Victoria's Secret PINK
08.2018 - 07.2020
PINK Brand Manager
Victoria's Secret PINK
09.2016 - 08.2018
Selling Supervisor
Victoria's Secret & PINK
09.2015 - 09.2016
PRE-MEDICINE: SPORTS MEDICINE / PSYCHOLOGY -
Penn State University