Janae Acker
Brea,CA
Summary
Dynamic leader with a passion for creating a strong culture of team collaboration and high performance. Thought leader and partner with over 15 years experience in corporate operations, strategic planning, business solutions, processes and procedures. Collaborate with executive leadership teams to develop innovative business strategies that link to company vision, goals and core capabilities. Drive positive organizational performance and growth by translating short term objectives into long term sustainable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director, Business Operations
Therma (aquired By A.O. Reed)
04.2021 - 04.2024
- Worked closely with organizational leaders and executive leadership team to guide operational strategy.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established performance goals for departments and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Oversaw mergers and acquisitions activities that expanded company footprint into new markets while ensuring seamless integration processes postacquisition.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Drafted and presented reports to assist executive leadership team with critical business decisions.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Developed high-performing teams by providing mentorship, goal setting, and opportunities for professional growth.
Portfolio Manager-Projects and Contracts
Therma (aquired By A.O. Reed)
04.2019 - 04.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Business Operations Advisor
Southern California Edison
01.2014 - 04.2019
- Developed comprehensive project plans, managing deadlines, budgets, resources, and deliverables effectively from inception to completion.
- Led process automation and continuous improvement initiatives that increased efficiency across the organization; engineering and design solutions, fleet electrification, safety improvement, customer programs, CPUC policy changes, impact and damages from wildfires companywide.
- Optimized workflow efficiency by analyzing current processes and identifying areas for improvement. Developed effective improvement plans in alignment with goals and specifications.
- Facilitated change management initiatives by developing effective communication strategies that ensured smooth transitions for all stakeholders involved in the process.
- Implemented performance metrics to track progress towards operational goals, making data-driven decisions to optimize results.
- Generated reports detailing findings and presented recommendation in support of decision-making.
- Enhanced regulatory compliance reviewing and analyzing CPUC documents for accuracy and adherence to guidelines.
- Increased team productivity by providing training on new regulations, policies, and procedures as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Account Executive
Johnson Controls
08.2012 - 12.2013
- Increased sales revenue from $2M to $4M.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Account Executive
Siemens
10.2008 - 02.2012
- Year over Year growth increased by 50%. Starting territory base in 2008 was $1M. Ending base in 2012 $5M.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of services offered.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Education
Master of Science - Business (Organizational Change & Management)
University of La Verne
La Verne, CA06.2012
Bachelor of Arts - Communications
California State University - Fullerton
Fullerton, CA01.2009
Skills
- Microsoft Office
- CRM and Project Management Platforms
- Strategic Planning
- Verbal and Written Communication
- Operations Management
- Team Leadership
- Problem Resolution
- Research and Analysis
- Procedure Implementation
- Business Planning
- Revenue Generation
- Financial Management
- Contract Negotiations
- Teamwork and Collaboration
Certification
- Contract Management Certification, California State University Sacramento - 2015
- Project Management Certification, California State Polytechnic University Pomona - 2014
Timeline
Director, Business Operations
Therma (aquired By A.O. Reed)
04.2021 - 04.2024
Portfolio Manager-Projects and Contracts
Therma (aquired By A.O. Reed)
04.2019 - 04.2021
Business Operations Advisor
Southern California Edison
01.2014 - 04.2019
Account Executive
Johnson Controls
08.2012 - 12.2013
Account Executive
Siemens
10.2008 - 02.2012
Master of Science - Business (Organizational Change & Management)
University of La Verne
Bachelor of Arts - Communications
California State University - Fullerton
Similar Profiles
Charles AckerCharles Acker
Sales Manager at Therma (acquired By A.O. Reed)Sales Manager at Therma (acquired By A.O. Reed)
Juan HernandezJuan Hernandez
Commercial Plumber at A.O Reed & Co.Commercial Plumber at A.O Reed & Co.
Alejandro AdameAlejandro Adame
Project Engineer at ThermaProject Engineer at Therma