Janae Austin
LA
Summary
Proactive Member Service Representative with extensive experience in handling customer concerns, resolving issues swiftly, and ensuring member satisfaction. Skilled in customer support, account management, issue resolution, and client education within the healthcare and insurance sectors. Brings a strong focus on improving member experiences and facilitating smooth onboarding processes.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Devoted Healthcare
01.2022 - 04.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
Education
General Studies
Delgado Community College
New Orleans, LASkills
- Customer Service
- Financial Transactions
- Customer Support
- Call center experience
- Account Management
- Issue Resolution
- Escalation Handling
- Client Education
- Healthcare knowledge
- Insurance knowledge
- Member correspondence
- Member retention
- Customer Relations
Timeline
Member Service Representative
Devoted Healthcare
01.2022 - 04.2024
General Studies
Delgado Community College
Similar Profiles
Karissa TiceKarissa Tice
Human Resources/Office Manager at Devoted Healthcare, IncHuman Resources/Office Manager at Devoted Healthcare, Inc
Channie JohnsonChannie Johnson
Home Health Aide at DEVOTED HEART HOMECAREHome Health Aide at DEVOTED HEART HOMECARE
Rosely MartinezRosely Martinez
Pharmacy Guide at Devoted HealthPharmacy Guide at Devoted Health