Janae Bennett
Holly Springs,NC
Summary
Dynamic and dedicated professional with a strong background in customer service at Baymont Inn & Suites. Proven expertise in cash management and facility cleanliness, ensuring a welcoming environment. Recognized for resolving guest inquiries with patience and empathy, enhancing overall satisfaction and loyalty. Committed to maintaining high operational standards and positive guest interactions.
Developed strong customer service and teamwork skills within fast-paced movie theater environment. Demonstrated ability to handle high-pressure situations and resolve customer concerns effectively. Looking to transition into new field where these skills can be leveraged to create positive outcomes.
Overview
2
2
years of professional experience
Work History
Movie Theater Employee
The Marquis Cinema 10
05.2022 - 04.2023
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
- Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater''s operational hours.
Hotel Front Desk Clerk
Baymont Inn & Suit Hotel
02.2021 - 08.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Education
Political Science (Pre Law)
South Carolina State University
Orangeburg, SC05-2027
Skills
- Proficient in customer service
- Dedicated work ethic
- Cash management expertise
- Facility cleanliness management
- Patience and empathy
- Concession management
- Ticket sales expertise
- Multi-line phone systems
- Welcoming guests
- Payment handling
- Professional appearance
- Reservation management
- Fundamental accounting skills
Timeline
Movie Theater Employee
The Marquis Cinema 10
05.2022 - 04.2023
Hotel Front Desk Clerk
Baymont Inn & Suit Hotel
02.2021 - 08.2021
Political Science (Pre Law)
South Carolina State University
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