Janae Brown
Miami
Summary
Experienced customer service professional with a dynamic approach, seeking a customer associate role. Possessing 6 years of expertise in delivering exceptional support and resolving inquiries across various channels, I consistently provide outstanding service. Demonstrated ability to effectively manage complex customer interactions, ensuring high levels of satisfaction through clear communication and problem-solving skills. Proficient in technical troubleshooting and meticulous attention to detail, prioritizing accurate documentation to uphold service quality standards.
Overview
3
3
years of professional experience
Work History
Chat Advocate
United Healthcare
10.2024 - Current
- Connect with customers through phone, email, chat, and social media to address inquiries and concerns
- Resolve and de-escalate customer issues with a calm demeanor
- Escalate complex interactions to higher-level support when necessary
- Respond to assistance requests and potentially process payments
- Track and document all call-related information for auditing and reporting purposes
- Provide feedback on recurring call issues to improve service quality
- Handle and review pharmacy and medical claims, including explaining denial reasons and managing prior authorization escalations for chronic condition benefits
Customer Sales Agent
Domestic and General
01.2024 - 03.2024
- Managed multi-channel inquiries, maintaining rapid response times to enhance customer satisfaction
- Addressed billing discrepancies and facilitated warranty claims in collaboration with service teams, ensuring prompt resolution of customer issues
- Tailored product recommendations by analyzing customer requirements and inventory levels, improving the relevance and personalization of sales proposals
Customer Support Specialist
Convey Health Solutions
11.2023 - 01.2024
- Maintained and ensured the accuracy of customer account information in adherence to compliance requirements
- Delivered technical support for over-the-counter benefit programs and addressed product-related inquiries
- Accurately documented customer interactions to meet established regulatory standards
Customer Support Specialist
GameStop
04.2022 - 03.2023
- Delivered prompt and accurate assistance for customer inquiries and technical issues via live chat and email, ensuring high satisfaction
- Resolved a diverse array of service challenges, contributing to a reliable customer support environment
- Managed and processed over 60 support tickets daily, coordinating effectively with internal teams for escalated technical matters
Education
Bachelors - Computer Science
Broward College
MiamiDiploma - General studied high school
Homeschool Opa locka
MiamiAssociates - Biology
Miami Dade College
Miami, FloridaSkills
- Excellent Verbal and Written Communication Skills
- Communication
- Resourcefulness
- Strong SQL Fundamentals
- Technical Troubleshooting
- Attention to Detail
- Problem-Solving
- Customer Service
- Teamwork
- Time Management
Timeline
Chat Advocate
United Healthcare
10.2024 - Current
Customer Sales Agent
Domestic and General
01.2024 - 03.2024
Customer Support Specialist
Convey Health Solutions
11.2023 - 01.2024
Customer Support Specialist
GameStop
04.2022 - 03.2023
Bachelors - Computer Science
Broward College
Diploma - General studied high school
Homeschool Opa locka
Associates - Biology
Miami Dade College
Similar Profiles
Bria RobinsonBria Robinson
Provider Data Specialist at United HealthcareProvider Data Specialist at United Healthcare
MIKKA ANGELIQUE LAGUSMIKKA ANGELIQUE LAGUS
REMOTE PHARMACY TECHNICIAN (Contract Ended) at United HealthcareREMOTE PHARMACY TECHNICIAN (Contract Ended) at United Healthcare
Esther N. HamiltonEsther N. Hamilton
Provider Data Consultant at United HealthcareProvider Data Consultant at United Healthcare
Shannon DouglasShannon Douglas
HSS Clinical Coordinator at United HealthcareHSS Clinical Coordinator at United Healthcare
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote