Janae Copeland
Fayetteville,NC
Summary
Demonstrated exceptional customer service, ensuring customer satisfaction and loyalty. Skilled in conflict resolution and workplace safety, consistently maintaining a safe and efficient work environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking Sanitation professional with clean driving record and dedication to safety. Solid track record of completing jobs alone or in team environments. Proficient in operating, maintaining, and repairing equipment.
Overview
2
2
years of professional experience
Work History
Debone Line Worker
Sanderson Farm
Saint Pauls, NC
05.2022 - 06.2023
- Collaborated with team members to ensure smooth workflow and consistent product quality on the deboning line.
- Ensured compliance with food safety regulations through strict adherence to sanitation protocols during all stages of meat processing.
- Maintained a high level of safety by adhering to company guidelines and industry standards for equipment use and sanitation.
- Optimized work area organization for greater efficiency and ease of access to necessary tools and equipment.
- Exceeded daily production quotas consistently while maintaining a focus on quality control throughout the deboning process.
- Strengthened workplace relationships by actively participating in team-building activities and supporting fellow debone line workers in their respective tasks when needed.
- Demonstrated reliability by consistently arriving on time for scheduled shifts, prepared to contribute immediately as part of a cohesive team working towards common goals.
- Set a positive example for new hires by embodying strong work ethics, attention to detail, and dedication to maintaining high standards of quality throughout the debone line process.
Sanitation Crew Member
Butterball Farms
Raeford, NC
07.2022 - 11.2022
- Maintained neat, clean and sanitized work areas.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Ensured proper disposal of waste materials according to company policies and environmental regulations, promoting eco-friendly practices.
- Improved overall facility cleanliness by diligently following established sanitation protocols and guidelines.
- Demonstrated attention to detail while performing quality control checks on completed tasks, guaranteeing satisfactory results.
- Promoted a healthy work environment through thorough cleaning and sanitization of common areas such as break rooms and restrooms.
- Boosted overall team performance by actively sharing knowledge of new cleaning techniques and best practices with colleagues, fostering a culture of continuous improvement.
- Maintained a safe working environment for all team members by adhering to safety regulations and procedures.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Perishable Specialist
Walmart
Fayetteville, NC
01.2022 - 06.2022
- Assisted in building store displays, effectively implementing layout plans determined by district leaders.
- Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.
- Rotated perishable merchandise to facilitate quick product searches.
- Initiated a waste reduction program by analyzing usage trends and adjusting order quantities accordingly; this resulted in lower disposal costs and increased profitability for the perishables department.
- Stayed informed about industry trends and consumer preferences, adjusting product offerings to meet shifting demands.
- Provided ongoing coaching and mentorship to team members, supporting their professional development within the organization.
- Maintained optimal freshness with meticulous monitoring of temperature and humidity controls.
- Increased sales by creating eye-catching displays that showcased high-quality perishable items.
- Addressed customer inquiries promptly, using extensive knowledge of perishable products to provide accurate information and recommendations.
- Worked closely with store managers to develop strategies for maximizing the profitability of the perishables department.
- Oversaw accurate and timely receipt of perishable products.
- Developed and maintained schedule for staging and delivering orders.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Cashier
Sports Academy & Racquet Club
Fayetteville, NC
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier
Mcdonalds
Evans Mills, NY
07.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
High School Diploma -
Westover High School
Fayetteville, NC05.2022
Skills
- Knife Handling
- Workplace Safety
- Production line efficiency
- Deboning Techniques
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Customer Relations
- Written and verbal communication
- Basic Math Competence
- Professionalism and Courtesy
- Conflict Resolution
- Product Knowledge
- Complex Problem-Solving
Timeline
Sanitation Crew Member
Butterball Farms
07.2022 - 11.2022
Debone Line Worker
Sanderson Farm
05.2022 - 06.2023
Perishable Specialist
Walmart
01.2022 - 06.2022
Cashier
Sports Academy & Racquet Club
11.2021 - 02.2022
Cashier
Mcdonalds
07.2021 - 12.2021
High School Diploma -
Westover High School