Ja'Nae Frazier
Cincinnati,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Correctional Captain
Campbell Regional Juvenile Detention Center
11.2022 - Current
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised 8 or more employees and performance of tasks and managed 30 or more offenders.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Identified issues, analyzed information and provided solutions to problems.
Residential Youth Care Worker
Kelly Youth Services
01.2024 - 09.2024
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
- Taught clients to relate socially through use of daily routines and activities.
- Conducted one-on-one behavior management counseling for clients by teaching coping techniques and giving guidance and support.
- Listened to clients' concerns and provided encouragement and support.
- Facilitated group counseling sessions to support and encourage client growth.
Customer Service Representative
Delta Airlines
02.2022 - 11.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Addressed customer account discrepancies and concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Youth Care Worker
Light House Youth Services
07.2021 - 03.2022
- Provides individual mentoring sessions to young people to discuss issues affecting them and assists with making the appropriate decisions
- Provide crisis management techniques and problem solving skills with the ability to multi-task
- Able to recognize behavior changes as well as monitor client movement.
- Evaluated needs of youth and outlined measures to address.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
School Bus Driver
First Student
08.2020 - 01.2022
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Ohio driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Enforced student behavior policies and responded to student emergencies.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Delivery Driver
5N21 Transportation LLC
01.2020 - 11.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Cook
Aramark Correctional Facilities
01.2020 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Support Operator
DHL
03.2018 - 12.2019
- Ensured packages are moved with quality and the customer satisfaction in mind
- Comply with rules, regulations, and procedures to maintain a safe and clean work environment
- Maintained inventory and product loss control
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Managed warehouse operations and verified proper shipment procedures.
Cash Room Associate
Garda World Cash Services
01.2019 - 07.2019
- Performed tallying duties of all cash transactions
- Exuded excellent customer service to all visitors
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Matched purchase orders with invoices and recorded necessary information.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Prepared bank deposits and corporate cash shipments.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Entered figures using 10-key calculator to compute data quickly.
Seasonal Sales Associate
Northface
10.2017 - 01.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Desk Receptionist
Country Inn and Suites By Radisson
03.2009 - 08.2011
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
GED -
D.M.Therrell High Schoo B&E
Atlanta, GA05-2009
No Degree - Criminal Justice
Cincinnati State Technical And Community College
Cincinnati, OH05-2026
Skills
- De-Escalation Techniques
- First-aid and CPR
- Crisis Management
- Conflict Management
- Administration
- Detail management
- Incident Investigation
- Crowd Control
- Counseling techniques
- Emergency Response
- Staff Leadership
- Recruitment and hiring
Certification
- Class B CDL School Bus & Passenger Endorsement Driver's License
- CPR Certified
Timeline
Residential Youth Care Worker
Kelly Youth Services
01.2024 - 09.2024
Correctional Captain
Campbell Regional Juvenile Detention Center
11.2022 - Current
Customer Service Representative
Delta Airlines
02.2022 - 11.2022
Youth Care Worker
Light House Youth Services
07.2021 - 03.2022
School Bus Driver
First Student
08.2020 - 01.2022
Delivery Driver
5N21 Transportation LLC
01.2020 - 11.2020
Cook
Aramark Correctional Facilities
01.2020 - 03.2020
Cash Room Associate
Garda World Cash Services
01.2019 - 07.2019
Support Operator
DHL
03.2018 - 12.2019
Seasonal Sales Associate
Northface
10.2017 - 01.2019
Front Desk Receptionist
Country Inn and Suites By Radisson
03.2009 - 08.2011
- Class B CDL School Bus & Passenger Endorsement Driver's License
- CPR Certified
GED -
D.M.Therrell High Schoo B&E
No Degree - Criminal Justice
Cincinnati State Technical And Community College
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