Janae Green
Las Vegas
Summary
Healthcare professional prepared for role with strong background in managing prior authorizations and fostering positive relationships with healthcare providers and insurance companies. Known for collaborative approach and consistently achieving results despite changing needs. Proficient in medical coding, insurance guidelines, and effective communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
Palm Medical Group Inc
Las Vegas, NV
08.2022 - Current
- Reviewed and processed prior authorization requests for medical services and procedures.
- Collaborated with healthcare providers to ensure accurate documentation and compliance with policies.
- Analyzed denial reasons and developed strategies to improve approval rates for authorizations.
Front Desk Lead
THE DOCTORS CENTER
Henderson, NV
11.2020 - 05.2022
- Coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.
- Supervised front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored new staff on customer service protocols and administrative procedures.
Front Desk Lead
FAMILY DOCTORS
Henderson, NV
09.2019 - 10.2020
- Coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.
- Collaborated with healthcare providers to streamline communication regarding patient needs.
- Resolved complex patient inquiries, enhancing overall satisfaction and retention rates.
- Managed electronic health record (EHR) systems for accurate patient data entry and retrieval.
Patient Care Technician
Rescare Homecare
04.2015 - 08.2019
- Provide care for elderly patients including catheter care, mouth care, repositioning, feeding, taking vital signs, and charting changes in their health or behavior.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Educated patients and families on health management and wellness strategies.
Patient Care Technician
God's Loving Hands
10.2014 - 04.2015
- Provided care for elderly patients including catheter care, mouth care, repositioning, feeding, taking vital signs and charting changes in their health or behavior.
- Streamlined patient intake processes, enhancing overall workflow efficiency within the facility.
- Provided high-quality personal care to patients, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Medical Assistant
Georgia Clinic
10.2012 - 10.2014
- Assist the doctor at a family practice office. Perform phlebotomy for lab test, EKG, and vital signs. Answer all phone calls and schedule appointments. Clean and restock supplies in all rooms. Maintain all incoming and outgoing logs.
- Coordinated patient schedules, ensuring timely appointments and optimized workflow.
- Assisted healthcare providers with patient examinations and documentation processes.
- Educated patients on treatment plans, promoting adherence to prescribed therapies.
Customer Specialist
Best Buy
09.2010 - 11.2011
- Performed heavy customer service, by providing information regarding the stores products. Processed debits and credits for clients assisting to reflect accurate billing. Efficiently handled heavy call volumes and sale inquiries.
- Delivered exceptional customer service, resolving issues and ensuring satisfaction.
- Assisted customers in product selection, providing tailored recommendations.
Server
AMC Fork & Screen
07.2008 - 09.2010
- Worked directly with customers to ensure they had an enjoyable experience. Processed debits and credits to reflect accurate billing.
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Collaborated with kitchen staff to streamline food delivery processes and enhance service efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
Sales Clerk
Windsor Fashions
12.2007 - 04.2008
- Worked directly with the stores owner to initiate the stores grand opening. Performed heavy customer service, by providing information regarding the stores products. Processed debits and credits to ensure accurate billing.
- Assisted customers with product selection and provided tailored recommendations.
- Processed transactions accurately and efficiently using POS systems.
Office Clerk
Casey Construction
06.2005 - 09.2007
- Performed regular administrative duties like typing, photocopying, and filing. Performed heavy customer providing information regarding account transactions and resolving credit card disputes. Created monthly reports indicating department's standing within the company and in relation to projected goals.
- Processed incoming correspondence, maintaining accurate records and timely responses.
- Managed daily office operations, ensuring efficient workflow and prompt service delivery.
Education
Everest Institute
Jonesboro, GA03-2015
Medical Assistant - undefined
Sanford Brown College
Atlanta, GA01-2012
Skills
- EMR Systems
- Patient Care
- Medical Records
- Office Administration
- Customer Service
- Analysis skills
- HIPAA
- Medical billing
- ICD-10
- Medical terminology
- Communication skills
- Leadership
Certification
Driver's License
Timeline
Prior Authorization Specialist
Palm Medical Group Inc
08.2022 - Current
Front Desk Lead
THE DOCTORS CENTER
11.2020 - 05.2022
Front Desk Lead
FAMILY DOCTORS
09.2019 - 10.2020
Patient Care Technician
Rescare Homecare
04.2015 - 08.2019
Patient Care Technician
God's Loving Hands
10.2014 - 04.2015
Medical Assistant
Georgia Clinic
10.2012 - 10.2014
Customer Specialist
Best Buy
09.2010 - 11.2011
Server
AMC Fork & Screen
07.2008 - 09.2010
Sales Clerk
Windsor Fashions
12.2007 - 04.2008
Office Clerk
Casey Construction
06.2005 - 09.2007
Medical Assistant - undefined
Sanford Brown College
Everest Institute