Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janae Hertel

Alexandria,MN

Summary

Organized and dedicated working professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Web Applications / Customer Service Representative

Rental Soft
09.2021 - 11.2022
  • Engaged with clients to plan and optimize site issues and queries.
  • Performed unit testing of web applications and troubleshot issues.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • Collaborated with staff members to enhance customer experience and exceed team goals through effective client satisfaction rates.
  • Web design and individual customization for clients.

Office Administrator

Mitch Odland Insurance Agency
08.2019 - 03.2021
  • Greeted incoming clients warmly and professionally providing friendly, knowledgeable assistance.
  • Analyzed and optimized operations including client scheduling through phone and email, document scanning, ordering supplies, managing invoices from vendors and other clerical duties.
  • Organized and managed office marketing including web design, social media and client newsletters.
  • Processed client policy applications for health insurance carriers. Followed up with reports on all policies.
  • Received and submitted claims on behalf of clients.

Universal Banker

Bremer Bank
08.2010 - 07.2018
  • Educated customers on features and benefits of banking products and services while cross selling to mortgage, loan, trust and insurance departments.
  • Opened personal checking, savings, money market, certificates of deposit accounts and safe deposit boxes. Ordered checks, debit cards and performed regular maintenance on clients' accounts.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Ensured consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions while maintaining strict confidentiality standards.

Education

Marketing & Sales Management

Alexandria Technical College
Alexandria, MN
05.2019

Skills

  • Adobe, Microsoft Office, Excel
  • Marketing, Design & Sales
  • Excellent communication skills
  • Multitasking
  • Organization
  • Teamwork and Collaboration
  • Confidential information management
  • Phone and Email Etiquette
  • Customer Service-Oriented
  • CRM Software
  • Scheduling and calendar management

References

Available upon request

Timeline

Web Applications / Customer Service Representative

Rental Soft
09.2021 - 11.2022

Office Administrator

Mitch Odland Insurance Agency
08.2019 - 03.2021

Universal Banker

Bremer Bank
08.2010 - 07.2018

Marketing & Sales Management

Alexandria Technical College

Similar Profiles

CREATE PROFILE
Janae Hertel