Janae James

Customer Service Professional with 8 years of experience in delivering exceptional support and resolving complex customer inquiries. Skilled in building positive relationships, handling escalated issues with professionalism, and providing effective solutions to ensure customer satisfaction.

Programmer & Administrative Assistant 

• Working closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Test hardware and perform troubleshooting techniques to identify problems.
• Respond to customer inbound phone sales, as well as manage and maintain social media accounts.
• Manage and submit new lead information to respective connectivity department.
• Create menu boards for new and existing clients.

Customer Service Agent 

• Efficiently resoling customer service issues with tact and diplomacy in a timely manner.
• Responding to high volume customer calls, live chats and email communications.
• Effectively providing products and service information to clients, that have earned the company 5 star reviews.

Flight Attendant 

• Instructed passengers on safety and emergency procedures to meet FAA guidelines and respond to inquires regarding flight time, weather nd food service.
• Maintain poise and professionalism at all times while representing the airline. Administer first aid or handle emergencies if needed.

Teller

• Cross-sell banking products and services when appropriate. Achieved over 80% branch campaign sales goals.
• Cash checks, process deposits and withdrawals, and perform other teller transactions. Identify potentially fraudulent transactions and report suspicious activities.
• Greet customers in a friendly and professional manner, identifying their needs and directing them accordingly.