Janae Jones
Greensboro,NC
Summary
Skilled Makeup Artist and Lash Technician with a proven track record from working at Home, enhancing client satisfaction through creative makeup applications and personalized beauty consultations. Leveraged makeup product knowledge and client relationship building to increase customer loyalty. Mastered photography makeup, contributing to memorable bridal and photoshoot aesthetics. Warm and friendly Makeup Artist with 3 years of experience in makeup application for performances, pageants and special occasions. Strong communication skills and knowledge of makeup products and trends. Excellent reputation for meeting client requests and expectations.
Overview
4
4
years of professional experience
Work History
Makeup Artist
From Home
02.2022 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Conducted consultations to understand client's desired look.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
Lash Technician
From Home
01.2020 - Current
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Consulted with clients to understand desired look and discuss available lash options.
- Improved appointment booking efficiency with effective time management and organization skills.
- Taught clients how best to care for lash extensions and prevent problems.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Created unique looks matching individual client preferences and budgets.
- Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Followed strict safety standards to protect clients from injury or infection.
- Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Received consistently positive reviews from clients due to attention to detail, personalized care approach, and outstanding results achieved .
- Utilized exceptional customer service skills throughout lash consultations and services.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Supported fellow technicians by sharing best practices, troubleshooting issues together, and contributing to a collaborative work environment.
- Streamlined the consultation process for better understanding of client needs and expectations, resulting in increased satisfaction rates.
- Collaborated with other beauty professionals within the salon on special projects or events, such as bridal parties or photoshoots.
HR Assistant
Hospital At Home
03.2022 - 09.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
Post Office Mail Clerk
USPS, United States Postal Service
06.2020 - 11.2022
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
- Enhanced the overall customer experience by offering knowledgeable assistance on various postal services and products.
- Managed inventory of mailing supplies, ensuring adequate stock levels for uninterrupted operations.
- Collaborated effectively with fellow team members to sustain high levels of productivity during peak hours or staff shortages.
- Ensured timely dispatch of outgoing mail through close coordination with transportation services.
- Streamlined package processing by employing a systematic approach to weighing, labeling, and routing parcels.
- Maintained accurate records of incoming and outgoing mail, facilitating tracking and resolution of customer inquiries.
- Upheld strict adherence to USPS regulations in all aspects of mail handling and processing procedures.
- Earned recognition for consistently meeting or exceeding performance benchmarks in terms of mail processing volume and accuracy.
- Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
- Reduced delivery errors by diligently cross-referencing mailing addresses with postal codes.
Apparel Merchandiser
Walmart
07.2021 - 10.2022
- Monitored competitor strategies, adjusting merchandising approach as needed to maintain a competitive edge in the market.
- Improved sell-through rates by identifying slow-moving items and implementing promotional strategies to clear excess stock.
- Enhanced store appearance and customer satisfaction by maintaining a clean, organized, and well-stocked sales floor.
- Implemented planogram adjustments in response to changing customer needs, leading to optimized space utilization and enhanced visual appeal.
- Increased sales revenue by developing and implementing targeted merchandising strategies for apparel products.
- Trained sales associates on product knowledge, resulting in better customer service and increased add-on sales.
- Developed strong relationships with vendors, negotiating favorable pricing and terms to maximize profitability.
- Boosted brand awareness through creative window displays that attracted new clientele.
- Reduced inventory shrinkage by conducting regular audits and implementing effective loss prevention measures.
- Optimized product placement on store floors for improved customer experience and higher purchase rates.
- Analyzed sales data to identify top-performing products, making informed decisions on inventory levels and reorders.
- Streamlined inventory management processes, reducing time spent on manual tasks and improving overall efficiency.
- Coordinated special events and promotions, driving foot traffic and boosting storewide sales performance.
- Collaborated with store managers to create visually appealing displays that showcased key apparel items and trends.
- Assisted buyers in selecting merchandise assortments based on consumer preferences and market demand analysis.
- Led cross-functional teams in executing successful product launches that generated excitement among shoppers.
- Managed seasonal floor sets, ensuring timely execution and adherence to visual merchandising guidelines.
- Conducted market research to stay current on industry trends, incorporating relevant insights into merchandising plans.
- Maximized profit margins by effectively managing markdowns during end-of-season clearance events.
Cashier Team Lead
Kohls Department Store
12.2019 - 09.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
No Degree - Business Administration And Management
Albany State University
Albany, GA06.2027
High School Diploma -
Southeast Guilford High School
Greensboro, NC06.2020
Skills
- Makeup Application
- Makeup product knowledge
- Client Relationship Building
- Creative makeup application
- Makeup and Lashes
- Photography makeup
Timeline
HR Assistant
Hospital At Home
03.2022 - 09.2023
Makeup Artist
From Home
02.2022 - Current
Apparel Merchandiser
Walmart
07.2021 - 10.2022
Post Office Mail Clerk
USPS, United States Postal Service
06.2020 - 11.2022
Lash Technician
From Home
01.2020 - Current
Cashier Team Lead
Kohls Department Store
12.2019 - 09.2020
No Degree - Business Administration And Management
Albany State University
High School Diploma -
Southeast Guilford High School
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