Janae Jones
San Mateo,CA
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
4
4
years of professional experience
Work History
Food and Beverage Manager
Signia by Hilton
San Jose
11.2024 - Current
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Assisted staff by serving food and beverages or bussing tables.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assitant Food and Beverage Manager
Conrad
Los Angeles
10.2023 - 08.2024
- Oversaw day-to-day functions of dining services, ensuring seamless execution.
- Managed staff to optimize processes and maximize productivity.
- Managed challenges efficiently.
- Delivered accurate food and beverage orders promptly, enhancing customer satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Restaurant Manager
Marriott
Augusta , GA
01.2023 - 08.2024
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved conflicts among employees in an effective manner.
Team Lead
Topgolf
San Jose
02.2021 - 11.2023
- Managed staff and restaurant procedures to ensure optimal performance
- Worked to create unique menu offerings based on season and creativity
- Monitored all aspects of service and motivated staff to go above and beyond
- Maintained inventory and scheduled orders accordingly
- Worked to ensure safety and sanitary guidelines were consistently met
Education
Hospitality Management -
College of Southern Nevada
Henderson05.2016
High School Diploma -
Grossmont High School
El Cajon06.2012
Skills
- Team Leadership
- Customer Engagement
- Effective Communication
- Food and beverage operations
- Team Collaboration Skills
- Microsoft Office
- Microsoft Excel
- Food Safety Management
- Food presentation
- Wine pairing
- Allergy management
- Labor management
References
References available upon request
Timeline
Food and Beverage Manager
Signia by Hilton
11.2024 - Current
Assitant Food and Beverage Manager
Conrad
10.2023 - 08.2024
Restaurant Manager
Marriott
01.2023 - 08.2024
Team Lead
Topgolf
02.2021 - 11.2023
Hospitality Management -
College of Southern Nevada
High School Diploma -
Grossmont High School
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