Hi, I’m
Jana'e Huteson King
Phoenix,AZ
Summary
Seeking a challenging position to leverage experience, knowledge, and skills. Attentive and focused, I excel in building quick rapport with patients and families. Highly proficient in patient care, assessments, medication administration, health education, and call center operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
Current Employer
Nurse Apprentice
Job overview
- Provided essential patient care by assisting with ADLs, including bathing, dressing, and feeding
- Monitored and recorded vital signs, ensuring accurate and timely documentation
- Supported patient mobility through transfers, ambulation, and regular repositioning
- Collaborated with healthcare providers during procedures, ensuring proper equipment preparation
- Administered medications under licensed nursing staff supervision, ensuring adherence to prescribed regimens
- Maintained a clean and safe patient environment, implementing infection control protocols
- Effectively communicated with patients, families, and healthcare team, offering emotional support and health education
- Demonstrated commitment to accuracy and detail in documenting patient care activities.
XYZ Health Solutions
Call Center Representative
03.2020 - 01.2021
Job overview
- Handled inbound and outbound calls, addressing patient inquiries and providing information
- Scheduled appointments and coordinated follow-up care, ensuring patient satisfaction
- Utilized strong communication skills to convey complex medical information in an accessible manner
- Collaborated with healthcare professionals to escalate urgent matters and ensure prompt resolution
- Maintained accurate and detailed records of patient interactions in the call center database
- Participated in ongoing training to stay updated on medical procedures, policies, and patient care guidelines.
Obgyn Care Associates
Medical Assistant
09.2019 - 03.2020
Job overview
- Oversaw patient check-in, verifying data and organizing paperwork
- Educated family and caregivers on treatments and warning signs of complications
- Assisted clinicians with in-office procedures
- Completed intakes, measuring vital signs, and documenting symptoms
- Maintained equipment readiness through scheduled cleaning and sterilization
- Documented information required for patients' specimens and completed tests.
Weight Loss Clinic
Manager
02.2014 - 07.2019
Job overview
- Supported patients' needs, maintaining strict confidentiality of medical and personal data
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements, and submitting claims
- Provided skilled support to licensed nursing professionals and office practitioners, ensuring smooth appointment flow
- Scheduled patient appointments in EMR system.
Education
Capella UniversityMinneapolis, MN
Bachelor of Science from Health Management And Clinical Assistance
03.2024
Skills
- Continuing Education
- Quality Improvement
- Patient Confidentiality
- Community Health
- Basic Life Support
- Organizational skills
Timeline
Call Center Representative
XYZ Health Solutions
03.2020 - 01.2021
Medical Assistant
Obgyn Care Associates
09.2019 - 03.2020
Manager
Weight Loss Clinic
02.2014 - 07.2019
Nurse Apprentice
Current Employer
Capella University
Bachelor of Science from Health Management And Clinical Assistance