Janae Latney
Arrington,VA
Summary
Accomplished Senior Patient Service Coordinator with a proven track record at MedStar Health, adept in insurance verification and enhancing customer satisfaction. Skilled in medical billing and resolving complex customer issues, demonstrating exceptional follow-up skills and a strategic approach to resource utilization. Expertise in office administration and patient confidentiality ensures optimal service delivery and compliance.
Overview
8
8
years of professional experience
Work History
Senior Patient Service Coordinator
MedStar Health
08.2021 - Current
- Initiate contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintaine accurate records and full compliance with government regulations and agency guidelines.
- Resolve customer complaints and issues to drive satisfaction and loyalty.
- Coordinate and monitor service activities to confirm work met all requirements.
- Schedule/edit/and cancel appointments.
- Fax,Email,and Check incoming mail.
- Send messages to clinical staff for PA request.
- Answer incoming calls.
- Check eligibility for all insurance claims.
- Assist physicians with paperwork and squeeze in appointments.
ER Registrar
MedStar Health
12.2019 - 08.2021
- Checked patients in and entered recent demographic information into the system.
- Provide armbands to the patients upon check in.
- Provide discharge papers to all patients.
- communicate patient needs with all clinical staff members.
- Assist patients as needed.
- Verify insurance eligibility either by software, telephone, or internet websites. Request, collect, document, and communicate payment requirements for co-pays and deductibles.
- Inform patients of their payment options including payment plans, financial assistance programs and compassionate care programs.
Pharmacy Technician
CVS Pharmacy
12.2016 - 12.2019
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Return to Stock
- Pulled expired drugs from all shelves.
Education
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD06.2009
Skills
- Needs Assessment
- Service monitoring and evaluation
- Community liaison
- Resource Utilization
- Cash Handling
- Customer Complaint Resolution
- Call center experience
- Patient confidentiality
- Follow-up skills
- Strategic Planning
- Medical Terminology
- Medical Billing
- Insurance Verification
- Patient Scheduling
- Office Administration
Timeline
Senior Patient Service Coordinator
MedStar Health
08.2021 - Current
ER Registrar
MedStar Health
12.2019 - 08.2021
Pharmacy Technician
CVS Pharmacy
12.2016 - 12.2019
High School Diploma -
Frederick Douglass High School
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