Ja’nae Lenon
Bolingbrook,IL
Summary
Detail-oriented and customer-focused professional with a strong background in customer support, administrative support, and team leadership. Adept at handling client interactions, scheduling, and operational tasks with efficiency and professionalism. Highly motivated, eager to learn, and adaptable to new challenges. Excel in active listening, empathy, and problem-solving, which enhance client satisfaction and streamline intake processes. Committed to fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Client Intake Specialist
Health and Wellness Inspired
01.2023 - Current
- Manage inbound and outbound calls, ensuring smooth communication with clients.
- Schedule and confirm client appointments.
- Greet and assist clients upon arrival.
- Collect and document medical information with confidentiality.
- Address client inquiries regarding appointments and services.
Team Lead & Stocker
Amazon Fresh
05.2021 - 12.2022
- Guided team members to meet daily goals.
- Conducted inventory audits and cycle counts to maintain accuracy.
- Restocked shelves and ensured proper product placement.
- Assisted customers with inquiries and product locations.
Cashier & Floor Associate
Walgreens
11.2020 - 01.2021
- Processed customer transactions quickly and accurately.
- Provided friendly and efficient customer service.
- Assisted in stocking and organizing merchandise.
Education
High School -
Oswego East High School
Oswego, IL05-2020
High School Diploma -
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Illinois State University
Normal, ILSkills
- Verbal and written communication
- Active listening
- Quick learner
- Strong work ethic
- Customer service
- Client relations
- Administrative support
- Virtual customer support (chat and email)
- Leadership
- Team coordination
- Attention to detail
- Problem solving
- Client engagement
- Appointment scheduling
- Proficient in Google Workspace
- CRM tools
- Office software
- Time management
- Cash handling
- Multi-task management
Languages
English
Full Professional
Timeline
Client Intake Specialist
Health and Wellness Inspired
01.2023 - Current
Team Lead & Stocker
Amazon Fresh
05.2021 - 12.2022
Cashier & Floor Associate
Walgreens
11.2020 - 01.2021
High School -
Oswego East High School
High School Diploma -
Waubonsee Community College
High School Diploma -
Illinois State University