JaNae Musgraves

Maintain timely contact with customers to ensure satisfaction with services being provided.

Ensure that goods and services are purchased through the appropriate vendors.

Follow up on appropriate documentation for each file to ensure compliance and accuracy for each case.

Maintain professional relationships with vendors.

Ensure that invoices are paid correctly and on time.

Maintain organization of two separate caseloads.

Ensure that all interactions with customers and vendors are documented timely and accurately.

Follow and adhere to policy for various protocols and procedures.

Collaborate as a team to ensure the success of each caseload.

• Working alongside two other managers to supervise a staff of fourteen. And to ensure the best quality of care for eighteen residents with traumatic brain injuries.
• Responsible for on-call emergencies and shift coverage at a 24-hour facility.
• Researching, planning, and executing person-centered community outings for residents.
• Responsible for scheduling and assisting with medical appointments as needed.
• Conducting staff evaluations based on employees’ strengths and assigned tasks.
• Responsible for creating, implementing, and adjusting staff schedules to account for daily changes in staff levels and workloads.
• Responsible for financial budgeting of eighteen residents.
• Planning and executing holiday events for the facility.
• Cultivating relationships with community partners.
• Attending regular leadership meetings to ensure a positive workplace culture.
• Supervising and planning activities for interns to execute.
• Responsible for ensuring the completion of correct documentation.
• Responsible for residents’ daily care needs and activities of daily living.

• Maintaining customer satisfaction with strategies focused on addressing clients' needs and resolving concerns.
• Gathering information regarding clients' needs to ensure that they were scheduled with the appropriate counselor.
• Maintaining regular communication with clients regarding their account and scheduled appointments.
• Maintaining confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Resolving outstanding balances on clients' accounts.
• Responsible for maintaining a manageable schedule for thirty counselors.
• Responsible for maintaining a spreadsheet to keep track of new inquiries.
• Helping new counselors gain and retain a caseload.
• Updating work schedules for four office locations.

• Delivering personalized educational, behavioral and emotional support to students to enable positive learning outcomes.
• Overseeing fifteen students in the classroom and common areas to monitor, enforce rules and support the lead teacher.
• Keeping classrooms clean, neat and properly sanitized.
• Encouraging a dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
• Relieving classroom teacher during breaks and maintained order and structure in classroom.
• Maintaining head count and attendance sheets.

• Cultivating warm relationships with regular customers.
• Balancing full time college curriculum and full-time serving schedule.
• Being efficient to get orders put in a timely manner.
• Working with POS system to place orders, manage bills and handle complimentary items.
• Communicating with team members to help ensure everything runs smoothly.
• Displaying enthusiasm and promoting excellent service to customers.
• Resolving guest and employee complaints to maintain complete customer satisfaction.